Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319419 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → May 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (24 biz days early)
Active: 117 biz days
🕐 Clock stopped: Invoiced (May 26, 2026)
52d
▶ Clock Running
Status: Created
Dec 5 → Feb 23, 2026
52 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Completed
Feb 24 → Feb 27, 2026
3 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Closed
Feb 27 → Mar 6, 2026
5 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 6 → Mar 8, 2026
0 business days (counted)
Running total: 61 of ? biz days used
28d
▶ Clock Running
Status: Closed
Mar 8 → Apr 15, 2026
28 business days (counted)
Running total: 89 of ? biz days used
▶ Clock Running
Status: Billing Review
Apr 15 → Apr 28, 2026
9 business days (counted)
Running total: 98 of ? biz days used
19d
▶ Clock Running
Status: Incomplete
Apr 28 → May 26, 2026
19 business days (counted)
Running total: 117 of ? biz days used
Created: Dec 5, 2025 Invoiced: May 26, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 23 Created ▶ Running 52 52
Feb 23 → Feb 24 Assigned ▶ Running 1 53
Feb 24 → Feb 27 Completed ▶ Running 3 56
Feb 27 → Mar 6 Closed ▶ Running 5 61
Mar 6 → Mar 6 WO Correction Needed ▶ Running 0 61
Mar 6 → Mar 8 Incomplete ▶ Running 0 61
Mar 8 → Apr 15 Closed ▶ Running 28 89
Apr 15 → Apr 28 Billing Review ▶ Running 9 98
Apr 28 → May 26 Incomplete ▶ Running 19 117
Dispatch 53.0d
Coordinators 1.7d
Field Work 4.0d
Incomplete 20.2d (excluded)
Billing 14.8d
✓ SLA Met
Dispatch
53.0 days
Over SLA
Coordinators
1.7 days
Over SLA
Field Work
4.0 days
Over SLA
Incomplete (excluded from total)
20.2 days
Billing
14.8 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2026 Completed: May 26, 2026 (35 days early)
📅
118.0 days Total Age
⏱️
53.0d in Entered Longest Stage
🔄
12 transitions Status Changes
⚠️
99.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 53.0 days stuck in "Entered"
⏱️
Total Delay 99.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
53.0d / 0.5d SLA
Assigned
1.7d / 0.5d SLA
Completed
4.0d / 1.0d SLA
Closed
33.3d / 1.0d SLA
WO Correction Needed
0.5d
Incomplete
20.2d
Billing Review
9.9d / 2.0d SLA
Ready to Bill
4.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/28/26 DPatton - Incomplete; missing nosecone SN picture

3/5/26 Ycampos - attach nosecone pic. If you do not have pic speak with your supervisor for next steps.

🔧 Work Performed
GCX 5G Nosecone Upgrade
🔍 Technician Findings
GCX 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319419
Type: Upgrade
Priority: PC
🚨 53.0 business days
👷
▶
2 Technician Assigned Feb 23, 1:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 80d 12h
✔️
Status: Completed by Derick Velazquez Feb 24, 9:46 AM
From: Assigned
To: Completed
Duration in Previous: 20h 8m
⏱️
Labor Added Feb 24, 5:54 PM
Type: Labor
Status: Open
Qty: 0.75
⏳ 3.8 business days
🏁
Status: Closed by Derick Velazquez Feb 27, 9:08 AM
From: Completed
To: Closed
Duration in Previous: 2d 23h
⚠️ 5.0 business days
✏️
Status: WO Correction Needed by Yecenia Campos Mar 5, 8:17 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 6d 11h
⚠️
Status: Incomplete by Derick Velazquez Mar 6, 12:24 AM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 4h 7m
⏳ 1.0 business days
🏁
Status: Closed by Derick Velazquez Mar 8, 4:14 PM
From: Incomplete
To: Closed
Duration in Previous: 2d 14h
🚨 28.0 business days
💵
Status: Billing Review by Diane Patton Apr 15, 12:47 PM
From: Closed
To: Billing Review
Duration in Previous: 37d 20h
🚨 10.0 business days
⚠️
Status: Incomplete by Diane Patton Apr 28, 6:17 PM
From: Billing Review
To: Incomplete
Duration in Previous: 13d 5h
🚨 19.7 business days
🏁
Status: Closed by Derick Velazquez May 26, 4:04 PM
From: Incomplete
To: Closed
Duration in Previous: 27d 21h
📄
Status: Ready to Bill by Diane Patton May 26, 5:14 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 10m
⏳ 4.8 business days
📨
▶
3 Status: Invoice Pending Jun 1, 6:14 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-263527
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Entered
Duration: 53.0 business days (threshold: 4.0 business hours)
Exceeded by 52.5 business days
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Completed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 5.2 business days (threshold: 1.0 business days)
Exceeded by 4.2 business days
Closed
Duration: 28.0 business days (threshold: 1.0 business days)
Exceeded by 27.0 business days
Billing Review
Duration: 9.9 business days (threshold: 2.0 business days)
Exceeded by 7.9 business days
Ready to Bill
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-263527

Work Details (1)

Name Type Status Qty Amount Date
WL-03118335 Labor Open 0.75 $56.48 Feb 24, 5:54 PM

Details