Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (23 biz days early)
🕐 Clock stopped: Invoiced (May 27, 2026)
50d
▶ Clock Running
Status: Created
Dec 5 → Feb 19, 2026
50 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Completed
Feb 19 → Feb 23, 2026
2 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Closed
Feb 23 → Feb 26, 2026
3 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 26 → Mar 2, 2026
2 business days (counted)
Running total: 57 of ? biz days used
29d
▶ Clock Running
Status: Closed
Mar 2 → Apr 10, 2026
29 business days (counted)
Running total: 86 of ? biz days used
10d
▶ Clock Running
Status: Billing Review
Apr 10 → Apr 25, 2026
10 business days (counted)
Running total: 96 of ? biz days used
22d
▶ Clock Running
Status: Incomplete
Apr 25 → May 27, 2026
22 business days (counted)
Running total: 118 of ? biz days used
Created: Dec 5, 2025
Invoiced: May 27, 2026
Show SLA Clock Detail (9 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Dec 5 → Feb 19 |
Created |
▶ Running
|
50 |
50 |
| Feb 19 → Feb 19 |
Assigned |
▶ Running
|
0 |
50 |
| Feb 19 → Feb 23 |
Completed |
▶ Running
|
2 |
52 |
| Feb 23 → Feb 26 |
Closed |
▶ Running
|
3 |
55 |
| Feb 26 → Feb 26 |
WO Correction Needed |
▶ Running
|
0 |
55 |
| Feb 26 → Mar 2 |
Incomplete |
▶ Running
|
2 |
57 |
| Mar 2 → Apr 10 |
Closed |
▶ Running
|
29 |
86 |
| Apr 10 → Apr 25 |
Billing Review |
▶ Running
|
10 |
96 |
| Apr 25 → May 27 |
Incomplete |
▶ Running
|
22 |
118 |
Incomplete
23.3d (excluded)
✓ SLA Met
Dispatch
51.0 days
Over SLA
Coordinators
0.7 days
Over SLA
Field Work
2.3 days
Over SLA
Incomplete (excluded from total)
23.3 days
Billing
14.4 days
Over SLA
Created: Dec 5, 2025
Due: Jun 30, 2026
Completed: May 27, 2026 (34 days early)
⏱️
51.0d in Entered
Longest Stage
🔄
12 transitions
Status Changes
⚠️
95.3d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
51.0 days stuck in "Entered"
⏱️
Total Delay
95.3 business days over SLA thresholds
SLA vs Actual Time by Status
Completed
2.3d
/ 1.0d SLA
WO Correction Needed
0.1d
Billing Review
10.8d
/ 2.0d SLA
Ready to Bill
3.4d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
4/25/26 DPatton - Incomplete status (tech unable to locate SN nosecone SN) Need mgmt confirmation on how to proceed.
4/10 DP - Tech unable to locate nosecone SN pic. The duplication has been corrected
CART SN PICT ATTACHED, UNABLE TO LOCATE NOSECONE
🔧
Work Performed
GCX Advent 5G Nosecone Upgrade
🔍
Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️
Problem Description
GCX Advent 5G Nosecone Upgrade
📄
Description
Jaco EVO Series Medical Carts
📞
Call Description
GCX Advent 5G Nosecone Upgrade
Timeline
📋
Work Order:
WO-01319421
Type:
Upgrade
Priority:
PC
👷
👷
From:
Entered
To:
Assigned
Duration in Previous:
76d 6h
⏱️
Type:
Labor, Travel
Status:
Open
Qty:
0.75, 1, 34
✔️
From:
Assigned
To:
Completed
Duration in Previous:
5h 33m
🏁
From:
Completed
To:
Closed
Duration in Previous:
3d 10h
✏️
From:
Closed
To:
WO Correction Needed
Duration in Previous:
3d 17h
⚠️
From:
WO Correction Needed
To:
Incomplete
Duration in Previous:
45m
🏁
From:
Incomplete
To:
Closed
Duration in Previous:
3d 2h
💵
From:
Closed
To:
Billing Review
Duration in Previous:
39d 15h
⚠️
From:
Billing Review
To:
Incomplete
Duration in Previous:
15d 2h
🏁
From:
Incomplete
To:
Closed
Duration in Previous:
32d 0h
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
38m
📨
🧾
Invoice Number:
SM-263527
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
1m
Bottlenecks
Entered
Duration: 51.0 business days (threshold: 4.0 business hours)
Exceeded by 50.5 business days
Assigned
Duration: 5.6 business hours (threshold: 4.0 business hours)
Exceeded by 1.6 business hours
Completed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 30.0 business days (threshold: 1.0 business days)
Exceeded by 29.0 business days
Billing Review
Duration: 10.8 business days (threshold: 2.0 business days)
Exceeded by 8.8 business days
Ready to Bill
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
ℹ️ Work Order Details
Technician
Derick Velazquez
Work Details (3)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03111807 |
Labor |
Open |
0.75 |
$56.48 |
Feb 19, 10:32 AM |
| WL-03111808 |
Labor |
Open |
1 |
$0.00 |
Feb 19, 10:32 AM |
| WL-03111809 |
Travel |
Open |
34 |
$0.00 |
Feb 19, 10:32 AM |