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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319425 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Mar 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (29 biz days early)
Active: 71 biz days
🕐 Clock stopped: Invoiced (Mar 20, 2026)
53d
▶ Clock Running
Status: Created
Dec 5 → Feb 24, 2026
53 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 24 → Mar 1, 2026
3 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Completed
Mar 1 → Mar 1, 2026
0 business days (counted)
Running total: 56 of ? biz days used
14d
▶ Clock Running
Status: Closed
Mar 1 → Mar 19, 2026
14 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Mar 19 → Mar 19, 2026
0 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 19 → Mar 19, 2026
0 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Closed
Mar 19 → Mar 19, 2026
0 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Mar 19 → Mar 20, 2026
1 business day (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 20 → Mar 20, 2026
0 business days (counted)
Running total: 71 of ? biz days used
Created: Dec 5, 2025 Invoiced: Mar 20, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 24 Created ▶ Running 53 53
Feb 24 → Mar 1 Assigned ▶ Running 3 56
Mar 1 → Mar 1 Completed ▶ Running 0 56
Mar 1 → Mar 19 Closed ▶ Running 14 70
Mar 19 → Mar 19 WO Correction Needed ▶ Running 0 70
Mar 19 → Mar 19 Incomplete ▶ Running 0 70
Mar 19 → Mar 19 Closed ▶ Running 0 70
Mar 19 → Mar 20 WO Correction Needed ▶ Running 1 71
Mar 20 → Mar 20 Incomplete ▶ Running 0 71
Dispatch 54.0d
Coordinators 3.9d
Incomplete 0.3d (excluded)
Billing 2.6d
✓ SLA Met
Dispatch
54.0 days
Over SLA
Coordinators
3.9 days
Over SLA
Incomplete (excluded from total)
0.3 days
Billing
2.6 days
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Mar 20, 2026 (41 days early)
📅
72.0 days Total Age
⏱️
54.0d in Entered Longest Stage
🔄
12 transitions Status Changes
⚠️
78.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 54.0 days stuck in "Entered"
⏱️
Total Delay 78.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
54.0d / 0.5d SLA
Assigned
3.9d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
24.8d / 1.0d SLA
WO Correction Needed
2.5d
Incomplete
0.3d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/30/26 Dvelazquez corrected nosecone and attached both photos

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319425
Type: Upgrade
Priority: PC
🚨 54.0 business days
👷
▶
2 Technician Assigned Feb 24, 11:35 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Angela Roosa
From: Entered
To: Assigned
Duration in Previous: 81d 10h
⏳ 4.0 business days
⏱️
▶
2 Labor Added Mar 1, 12:13 AM
Labor Added → Status: Completed
✔️
Status: Completed by Derick Velazquez
From: Assigned
To: Completed
Duration in Previous: 4d 12h
🏁
Status: Closed by Derick Velazquez Mar 1, 2:21 AM
From: Completed
To: Closed
Duration in Previous: 2h 3m
🚨 13.0 business days
✏️
Status: WO Correction Needed by Yecenia Campos Mar 18, 11:22 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 17d 20h
⚠️
Status: Incomplete by Derick Velazquez Mar 19, 7:23 AM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 8h 0m
🏁
Status: Closed by Derick Velazquez Mar 19, 8:42 AM
From: Incomplete
To: Closed
Duration in Previous: 1h 19m
✏️
Status: WO Correction Needed by Leo Hudson Mar 19, 3:49 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 7h 6m
⚠️
Status: Incomplete by Derick Velazquez Mar 20, 3:14 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 23h 24m
🏁
Status: Closed by Derick Velazquez Mar 20, 4:26 PM
From: Incomplete
To: Closed
Duration in Previous: 1h 12m
🚨 10.9 business days
📄
Status: Ready to Bill by Diane Patton Apr 3, 4:21 PM
From: Closed
To: Ready to Bill
Duration in Previous: 13d 23h
📨
▶
2 Status: Invoice Pending Apr 3, 4:33 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 4.9 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-258428

Bottlenecks

Entered
Duration: 54.0 business days (threshold: 4.0 business hours)
Exceeded by 53.5 business days
Assigned
Duration: 3.9 business days (threshold: 4.0 business hours)
Exceeded by 3.4 business days
Closed
Duration: 13.4 business days (threshold: 1.0 business days)
Exceeded by 12.4 business days
Closed
Duration: 10.4 business days (threshold: 1.0 business days)
Exceeded by 9.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-258428

Work Details (1)

Name Type Status Qty Amount Date
WL-03124810 Labor Open 0.75 $56.48 Mar 1, 12:13 AM

Details