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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319431 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → May 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (23 biz days early)
Active: 118 biz days
🕐 Clock stopped: Invoiced (May 27, 2026)
51d
▶ Clock Running
Status: Created
Dec 5 → Feb 20, 2026
51 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 23, 2026
1 business day (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Completed
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Closed
Feb 23 → Feb 26, 2026
3 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 55 of ? biz days used
31d
▶ Clock Running
Status: Closed
Feb 26 → Apr 10, 2026
31 business days (counted)
Running total: 86 of ? biz days used
▶ Clock Running
Status: Billing Review
Apr 10 → Apr 16, 2026
4 business days (counted)
Running total: 90 of ? biz days used
28d
▶ Clock Running
Status: Incomplete
Apr 16 → May 27, 2026
28 business days (counted)
Running total: 118 of ? biz days used
Created: Dec 5, 2025 Invoiced: May 27, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 20 Created ▶ Running 51 51
Feb 20 → Feb 23 Assigned ▶ Running 1 52
Feb 23 → Feb 23 Completed ▶ Running 0 52
Feb 23 → Feb 26 Closed ▶ Running 3 55
Feb 26 → Feb 26 WO Correction Needed ▶ Running 0 55
Feb 26 → Apr 10 Closed ▶ Running 31 86
Apr 10 → Apr 16 Billing Review ▶ Running 4 90
Apr 16 → May 27 Incomplete ▶ Running 28 118
Dispatch 52.0d
Coordinators 0.6d
Field Work 0.2d
Incomplete 28.6d (excluded)
Billing 8.4d
✓ SLA Met
Dispatch
52.0 days
Over SLA
Coordinators
0.6 days
Over SLA
Field Work
0.2 days
Incomplete (excluded from total)
28.6 days
Billing
8.4 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2026 Completed: May 27, 2026 (34 days early)
📅
119.0 days Total Age
⏱️
52.0d in Entered Longest Stage
🔄
11 transitions Status Changes
⚠️
90.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 52.0 days stuck in "Entered"
⏱️
Total Delay 90.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
52.0d / 0.5d SLA
Assigned
0.6d / 0.5d SLA
Completed
0.2d / 1.0d SLA
Closed
35.1d / 1.0d SLA
WO Correction Needed
0.1d
Billing Review
4.9d / 2.0d SLA
Incomplete
28.6d
Ready to Bill
3.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
4/16/26 Ycampos - Placing WO in Incomplete per Fady.

4/10 DP - Still missing both pictures

4/6/26 Ycampos - Still missing both pictures.

3/12/26 Ycampos - Placing WO in RTB to bill without pics. 


Unable to locate SN photo

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319431
Type: Upgrade
Priority: PC
🚨 52.0 business days
👷
▶
2 Technician Assigned Feb 20, 2:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 77d 13h
⏳ 1.0 business days
⏱️
Labor Added Feb 22, 7:12 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Feb 22, 7:34 PM
From: Assigned
To: Completed
Duration in Previous: 2d 5h
🏁
Status: Closed by Derick Velazquez Feb 22, 9:15 PM
From: Completed
To: Closed
Duration in Previous: 1h 41m
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 26, 5:46 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 20h
🏁
Status: Closed by Derick Velazquez Feb 26, 6:23 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 36m
🚨 31.7 business days
💵
Status: Billing Review by Diane Patton Apr 10, 12:45 PM
From: Closed
To: Billing Review
Duration in Previous: 42d 17h
⚠️ 5.0 business days
⚠️
Status: Incomplete by Yecenia Campos Apr 16, 3:00 PM
From: Billing Review
To: Incomplete
Duration in Previous: 6d 2h
🚨 29.0 business days
🏁
Status: Closed by Derick Velazquez May 27, 4:04 PM
From: Incomplete
To: Closed
Duration in Previous: 41d 1h
📄
Status: Ready to Bill by Diane Patton May 27, 4:28 PM
From: Closed
To: Ready to Bill
Duration in Previous: 24m
⏳ 3.9 business days
📨
▶
3 Status: Invoice Pending Jun 1, 6:14 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-263527
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Entered
Duration: 52.0 business days (threshold: 4.0 business hours)
Exceeded by 51.5 business days
Assigned
Duration: 5.2 business hours (threshold: 4.0 business hours)
Exceeded by 1.2 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 31.1 business days (threshold: 1.0 business days)
Exceeded by 30.1 business days
Billing Review
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Ready to Bill
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-263527

Work Details (1)

Name Type Status Qty Amount Date
WL-03115644 Labor Open 0.75 $56.48 Feb 22, 7:12 PM

Details