Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319432 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Feb 19, 2026

✅ Completed

PC Per client agreement

Target: Apr 30, 2026

🕐 Clock stopped: Completed (Feb 19)

✓ SLA Met (70d early)

Dispatch 54.0d

Coordinators 1.8d

Field Work 0.0d

Billing 2.7d

✓ SLA Met

Dispatch
54.0 days
Over SLA

Coordinators
1.8 days
Over SLA

Field Work
0.0 days

Billing
2.7 days
Over SLA

Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 19, 2026 (70 days early)

📅

55.0 days Total Age

⏱️

54.0d in Entered Longest Stage

🔄

6 transitions Status Changes

⚠️

60.5d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Completed with significant delays

Invoiced • 161 days old

🚨

Primary Delay 54.0 days stuck in "Entered"

⏱️

Total Delay 60.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

54.0d / 0.5d SLA

Assigned

1.8d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

5.0d / 1.0d SLA

Ready to Bill

2.7d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

clicked "labor" instead of upgrade by mistake on activity labor tab. 

🔧 Work Performed

                        GCX Advent 5G Nosecone Upgrade                    

🔍 Technician Findings

                        GCX Advent 5G Nosecone Upgrade                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        GCX Advent 5G Nosecone Upgrade                    

Timeline

📋

Work Order Created Dec 5, 1:01 AM

Work Order: WO-01319432

Type: Upgrade

Priority: PC

🚨 54.0 business days

👷

▶

2 Status: Assigned Feb 18, 12:22 PM

Status: Assigned → Technician Assigned

👷

Technician Assigned by Ashley Luman

Technician: a0hVU000005CDeXYAW, Horace Barnes

⏱️

Labor Added Feb 19, 3:09 AM

Type: Labor

Status: Open

Qty: 0.75

✔️

▶

2 Status: Completed Feb 19, 3:16 AM

Status: Completed → Status: Closed

🏁

Status: Closed by Horace Barnes

From: Completed

To: Closed

Duration in Previous: 1m

⚠️ 5.0 business days

📄

Status: Ready to Bill by Diane Patton Feb 25, 1:44 PM

From: Closed

To: Ready to Bill

Duration in Previous: 6d 10h

⏳ 3.0 business days

📨

Status: Invoice Pending by Diane Patton Feb 27, 6:19 PM

From: Ready to Bill

To: Invoice Pending

Duration in Previous: 2d 4h

💰

Status: Invoiced by Yecenia Campos Feb 27, 6:26 PM

From: Invoice Pending

To: Invoiced

Duration in Previous: 6m

🚨 29.7 business days

🧾

Invoice Created Apr 9, 12:42 PM

Invoice Number: SM-255231

Bottlenecks

Entered

Duration: 54.0 business days (threshold: 4.0 business hours)

Exceeded by 53.5 business days

Assigned

Duration: 1.8 business days (threshold: 4.0 business hours)

Exceeded by 1.3 business days

Closed

Duration: 5.0 business days (threshold: 1.0 business days)

Exceeded by 4.0 business days

Ready to Bill

Duration: 2.7 business days (threshold: 1.0 business days)

Exceeded by 1.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Horace Barnes

Scheduled

N/A

Created

Dec 5, 1:01 AM

Invoice #

SM-255231

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03111583	Labor	Open	0.75	$56.48	Feb 19, 3:09 AM