Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319433 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Feb 18, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Feb 18)
✓ SLA Met (71d early)
Dispatch 54.0d
Coordinators 0.1d
Billing 50.8d
✓ SLA Met
Dispatch
54.0 days
Over SLA
Coordinators
0.1 days
Billing
50.8 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 18, 2026 (71 days early)
📅
54.0 days Total Age
⏱️
54.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
103.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 54.0 days stuck in "Entered"
⏱️
Total Delay 103.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
54.0d / 0.5d SLA
Assigned
0.1d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
4.4d / 1.0d SLA
Billing Review
46.4d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/20/26 DPatton - WO has Wait time billing. Attachments are correct

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319433
Type: Upgrade
Priority: PC
🚨 54.0 business days
👷
▶
2 Technician Assigned Feb 18, 10:02 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 75d 9h
⏱️
4x Labor Added Feb 18, 10:25 AM
Type: Labor, Travel
Status: Open
Qty: 2, 1, 0.75, 90
✔️
Status: Completed by Horace Barnes Feb 18, 10:30 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 28m, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Feb 20, 3:54 PM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Diane Patton
From: Ready to Bill
To: Billing Review
Duration in Previous: 1m
🚨 47.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 27, 4:28 PM
From: Billing Review, Ready to Bill
To: Ready to Bill, Billing Review
Duration in Previous: 65d 23h, 0m
⏳ 4.9 business days
📨
▶
3 Status: Invoice Pending May 1, 6:54 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-260864
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Entered
Duration: 54.0 business days (threshold: 4.0 business hours)
Exceeded by 53.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Billing Review
Duration: 46.4 business days (threshold: 2.0 business days)
Exceeded by 44.4 business days
Ready to Bill
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-260864

Work Details (4)

Name Type Status Qty Amount Date
WL-03110074 Labor Open 2 $0.00 Feb 18, 10:25 AM
WL-03110075 Labor Open 1 $0.00 Feb 18, 10:25 AM
WL-03110076 Labor Open 0.75 $56.48 Feb 18, 10:25 AM
WL-03110077 Travel Open 90 $0.00 Feb 18, 10:25 AM

Details