Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319450 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Feb 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (48 biz days early)
Active: 52 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
51d
▶ Clock Running
Status: Created
Dec 5 → Feb 20, 2026
51 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 23, 2026
1 business day (counted)
Running total: 52 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 23, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 20 Created ▶ Running 51 51
Feb 20 → Feb 23 Assigned ▶ Running 1 52
Dispatch 52.0d
Coordinators 0.7d
Field Work 0.2d
Billing 1.5d
✓ SLA Met
Dispatch
52.0 days
Over SLA
Coordinators
0.7 days
Over SLA
Field Work
0.2 days
Billing
1.5 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 23, 2026 (66 days early)
📅
52.3 days Total Age
⏱️
52.0d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
64.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 52.0 days stuck in "Entered"
⏱️
Total Delay 64.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
52.0d / 0.5d SLA
Assigned
0.7d / 0.5d SLA
Completed
0.2d / 1.0d SLA
Closed
14.1d / 1.0d SLA
WO Correction Needed
0.0d
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/12/26 Ycampos - Placing WO in RTB to bill without pics. The checklist is still incorrect but we are no longer required to collect the checklist. We will move forward with billing.



Unable to locate SN photo

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319450
Type: Upgrade
Priority: PC
🚨 52.0 business days
👷
▶
2 Technician Assigned Feb 20, 2:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Angela Roosa
From: Entered
To: Assigned
Duration in Previous: 77d 13h
⏳ 1.0 business days
⏱️
Labor Added Feb 22, 7:18 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Feb 22, 7:31 PM
From: Assigned
To: Completed
Duration in Previous: 2d 5h
🏁
Status: Closed by Derick Velazquez Feb 22, 9:14 PM
From: Completed
To: Closed
Duration in Previous: 1h 43m
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 26, 5:49 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 20h
🏁
Status: Closed by Derick Velazquez Feb 26, 6:12 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 23m
🚨 10.7 business days
📄
Status: Ready to Bill by Yecenia Campos Mar 12, 4:24 PM
From: Closed
To: Ready to Bill
Duration in Previous: 13d 21h
⏳ 1.9 business days
📨
Status: Invoice Pending by Diane Patton Mar 13, 5:58 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 1h
💰
Status: Invoiced by Diane Patton Mar 13, 6:06 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 8m
🚨 19.7 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-256547

Bottlenecks

Entered
Duration: 52.0 business days (threshold: 4.0 business hours)
Exceeded by 51.5 business days
Assigned
Duration: 5.5 business hours (threshold: 4.0 business hours)
Exceeded by 1.5 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 10.1 business days (threshold: 1.0 business days)
Exceeded by 9.1 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-256547

Work Details (1)

Name Type Status Qty Amount Date
WL-03115660 Labor Open 0.75 $56.48 Feb 22, 7:18 PM

Details