Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (21 biz days early)
🕐 Clock stopped: Invoiced (Apr 1, 2026)
60d
▶ Clock Running
Status: Created
Dec 5 → Mar 5, 2026
60 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 5 → Mar 6, 2026
1 business day (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Completed
Mar 6 → Mar 8, 2026
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Closed
Mar 8 → Mar 9, 2026
1 business day (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Mar 9 → Mar 10, 2026
1 business day (counted)
Running total: 63 of ? biz days used
15d
▶ Clock Running
Status: Closed
Mar 10 → Mar 31, 2026
15 business days (counted)
Running total: 78 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 31 → Apr 1, 2026
1 business day (counted)
Running total: 79 of ? biz days used
Created: Dec 5, 2025
Invoiced: Apr 1, 2026
Show SLA Clock Detail (7 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Dec 5 → Mar 5 |
Created |
▶ Running
|
60 |
60 |
| Mar 5 → Mar 6 |
Assigned |
▶ Running
|
1 |
61 |
| Mar 6 → Mar 8 |
Completed |
▶ Running
|
0 |
61 |
| Mar 8 → Mar 9 |
Closed |
▶ Running
|
1 |
62 |
| Mar 9 → Mar 10 |
WO Correction Needed |
▶ Running
|
1 |
63 |
| Mar 10 → Mar 31 |
Closed |
▶ Running
|
15 |
78 |
| Mar 31 → Apr 1 |
Incomplete |
▶ Running
|
1 |
79 |
Incomplete
1.8d (excluded)
✓ SLA Met
Dispatch
61.0 days
Over SLA
Coordinators
1.5 days
Over SLA
Incomplete (excluded from total)
1.8 days
Created: Dec 5, 2025
Due: Apr 30, 2026
Completed: Apr 1, 2026 (29 days early)
⏱️
61.0d in Entered
Longest Stage
🔄
10 transitions
Status Changes
⚠️
78.4d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
61.0 days stuck in "Entered"
⏱️
Total Delay
78.4 business days over SLA thresholds
SLA vs Actual Time by Status
Completed
0.9d
/ 1.0d SLA
WO Correction Needed
0.7d
Ready to Bill
0.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
3/31/26 Dvelazquez Corrected, and attached both photos
🔧
Work Performed
GCX Advent 5G Nosecone Upgrade
🔍
Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️
Problem Description
GCX Advent 5G Nosecone Upgrade
📄
Description
Jaco EVO Series Medical Carts
📞
Call Description
GCX Advent 5G Nosecone Upgrade
Timeline
📋
Work Order:
WO-01319457
Type:
Upgrade
Priority:
PC
👷
👷
From:
Entered
To:
Assigned
Duration in Previous:
90d 14h
⏱️
Type:
Labor
Status:
Open
Qty:
0.5
✔️
From:
Assigned
To:
Completed
Duration in Previous:
20h 22m
🏁
From:
Completed
To:
Closed
Duration in Previous:
2d 5h
✏️
From:
Closed
To:
WO Correction Needed
Duration in Previous:
23h 59m
🏁
From:
WO Correction Needed
To:
Closed
Duration in Previous:
5h 28m
⚠️
From:
Closed
To:
Incomplete
Duration in Previous:
21d 14h
🏁
From:
Incomplete
To:
Closed
Duration in Previous:
22h 42m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
2d 3h
📨
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
2m
🧾
Invoice Number:
SM-258428
Bottlenecks
Entered
Duration: 61.0 business days (threshold: 4.0 business hours)
Exceeded by 60.5 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 8.0 business hours
Closed
Duration: 16.0 business days (threshold: 1.0 business days)
Exceeded by 15.0 business days
Closed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
ℹ️ Work Order Details
Technician
Derick Velazquez
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03133324 |
Labor |
Open |
0.5 |
$56.48 |
Mar 6, 11:01 AM |