Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319458 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Feb 20, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Feb 27, 2026

✓ SLA Met (5 biz days early)

Active: 51 biz days

🕐 Clock stopped: Completed (Feb 20, 2026)

51d

▶ Clock Running

Status: Created

Dec 5 → Feb 20, 2026

51 business days (counted)

Running total: 51 of ? biz days used

▶ Clock Running

Status: Assigned

Feb 20 → Feb 20, 2026

0 business days (counted)

Running total: 51 of ? biz days used

▶ Clock Running

Status: Tech On Site

Feb 20 → Feb 20, 2026

0 business days (counted)

Running total: 51 of ? biz days used

Created: Dec 5, 2025 Completed: Feb 20, 2026

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Dec 5 → Feb 20	Created	▶ Running	51	51
Feb 20 → Feb 20	Assigned	▶ Running	0	51
Feb 20 → Feb 20	Tech On Site	▶ Running	0	51

Dispatch 52.0d

Coordinators 0.1d

Field Work 0.4d

Billing 2.0d

✓ SLA Met

Dispatch
52.0 days
Over SLA

Coordinators
0.1 days

Field Work
0.4 days

Billing
2.0 days
Over SLA

Created: Dec 5, 2025 Due: Feb 27, 2026 Completed: Feb 20, 2026 (7 days early)

📅

52.0 days Total Age

⏱️

52.0d in Entered Longest Stage

🔄

9 transitions Status Changes

⚠️

55.6d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays

Invoiced • 252 days old

🚨

Primary Delay 52.0 days stuck in "Entered"

⏱️

Total Delay 55.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

52.0d / 0.5d SLA

Assigned

0.1d / 0.5d SLA

Tech On Site

0.3d / 1.0d SLA

Completed

0.0d / 1.0d SLA

Closed

5.2d / 1.0d SLA

WO Correction Needed

0.1d

Ready to Bill

1.9d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        GCX Advent 5G Nosecone Upgrade                    

🔍 Technician Findings

                        GCX Advent 5G Nosecone Upgrade                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        GCX Advent 5G Nosecone Upgrade                    

Timeline

📋

Work Order Created Dec 5, 1:01 AM

Work Order: WO-01319458

Type: Upgrade

Priority: PC

🚨 52.0 business days

👷

▶

2 Technician Assigned Feb 20, 9:48 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Ashley Luman

From: Entered

To: Assigned

Duration in Previous: 77d 8h

🔧

Status: Tech On Site by Robert Lewis Feb 20, 10:16 AM

From: Assigned

To: Tech On Site

Duration in Previous: 27m

✔️

▶

2 Status: Completed Feb 20, 12:58 PM

Status: Completed → Labor Added

⏱️

Labor Added

Type: Labor

Status: Open

Qty: 0.75

🏁

Status: Closed by Robert Lewis Feb 20, 1:10 PM

From: Completed

To: Closed

Duration in Previous: 12m

⏳ 4.0 business days

✏️

Status: WO Correction Needed by Diane Patton Feb 25, 2:18 PM

From: Closed

To: WO Correction Needed

Duration in Previous: 5d 1h

🏁

Status: Closed by Robert Lewis Feb 25, 3:09 PM

From: WO Correction Needed

To: Closed

Duration in Previous: 50m

📄

Status: Ready to Bill by Diane Patton Feb 26, 11:42 AM

From: Closed

To: Ready to Bill

Duration in Previous: 20h 33m

⏳ 2.0 business days

📨

Status: Invoice Pending by Diane Patton Feb 27, 6:19 PM

From: Ready to Bill

To: Invoice Pending

Duration in Previous: 1d 6h

🧾

▶

2 Invoice Created Feb 27, 6:26 PM

Invoice Created → Status: Invoiced

💰

Status: Invoiced by Yecenia Campos

From: Invoice Pending

To: Invoiced

Duration in Previous: 6m

Bottlenecks

Entered

Duration: 52.0 business days (threshold: 4.0 business hours)

Exceeded by 51.5 business days

Closed

Duration: 3.7 business days (threshold: 1.0 business days)

Exceeded by 2.7 business days

Closed

Duration: 1.5 business days (threshold: 1.0 business days)

Exceeded by 3.8 business hours

Ready to Bill

Duration: 1.9 business days (threshold: 1.0 business days)

Exceeded by 7.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Robert Lewis

Scheduled

N/A

Created

Dec 5, 1:01 AM

Invoice #

SM-255231

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03113927	Labor	Open	0.75	$56.48	Feb 20, 1:03 PM