Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319466 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Mar 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (39 biz days early)
Active: 61 biz days
🕐 Clock stopped: Completed (Mar 7, 2026)
60d
▶ Clock Running
Status: Created
Dec 5 → Mar 5, 2026
60 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 5 → Mar 7, 2026
1 business day (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 7 → Mar 7, 2026
0 business days (counted)
Running total: 61 of ? biz days used
Created: Dec 5, 2025 Completed: Mar 7, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 5 Created ▶ Running 60 60
Mar 5 → Mar 7 Assigned ▶ Running 1 61
Mar 7 → Mar 7 Tech On Site ▶ Running 0 61
Dispatch 61.0d
Coordinators 1.9d
Billing 4.4d
✓ SLA Met
Dispatch
61.0 days
Over SLA
Coordinators
1.9 days
Over SLA
Billing
4.4 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Mar 7, 2026 (54 days early)
📅
62.0 days Total Age
⏱️
61.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
80.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 61.0 days stuck in "Entered"
⏱️
Total Delay 80.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
61.0d / 0.5d SLA
Assigned
1.9d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
16.0d / 1.0d SLA
Ready to Bill
4.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/30/26 DPatton - WO is showing duplicate but IS correct. (PLacing WO 1319469 in WOC for duplicate SN JC12600-5405-005498 )

🔧 Work Performed
REPLACED CONE
🔍 Technician Findings
NEW CONE INSTALLEDNOSE CONE NEEDS REPLACED
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319466
Type: Upgrade
Priority: PC
🚨 61.0 business days
👷
▶
2 Technician Assigned Mar 5, 11:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 90d 10h
⏳ 2.0 business days
🔧
▶
2 Status: Tech On Site Mar 6, 9:10 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Ryan Lewis Mar 6, 9:17 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6m, 0m
⏳ 1.3 business days
💵
Expenses Added Mar 9, 3:44 PM
Type: Expenses
Status: Open
Qty: 1
🚨 16.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 30, 4:51 PM
From: Closed
To: Ready to Bill
Duration in Previous: 23d 18h
⏳ 4.9 business days
📨
▶
2 Status: Invoice Pending Apr 3, 4:33 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 4.9 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-258428

Bottlenecks

Entered
Duration: 61.0 business days (threshold: 4.0 business hours)
Exceeded by 60.5 business days
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Closed
Duration: 16.0 business days (threshold: 1.0 business days)
Exceeded by 15.0 business days
Ready to Bill
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Ryan Lewis
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-258428

Work Details (2)

Name Type Status Qty Amount Date
WL-03134571 Labor Open 0.5 $56.48 Mar 6, 9:13 PM
WL-03136181 Expenses Open 1 $0.00 Mar 9, 3:44 PM

Details