Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✗ SLA Missed (84 biz days late)
🕐 Clock stopped: Invoiced (Aug 31, 2026)
51d
▶ Clock Running
Status: Created
Dec 5 → Feb 20, 2026
51 business days (counted)
Running total: 51 of ? biz days used
31d
▶ Clock Running
Status: Assigned
Feb 20 → Apr 6, 2026
31 business days (counted)
Running total: 82 of ? biz days used
▶ Clock Running
Status: Completed
Apr 6 → Apr 6, 2026
0 business days (counted)
Running total: 82 of ? biz days used
▶ Clock Running
Status: Closed
Apr 6 → Apr 8, 2026
2 business days (counted)
Running total: 84 of ? biz days used
▶ Clock Running
Status: Billing Review
Apr 8 → Apr 27, 2026
13 business days (counted)
Running total: 97 of ? biz days used
87d
▶ Clock Running
Status: Incomplete
Apr 27 → Aug 31, 2026
87 business days (counted)
Running total: 184 of ? biz days used
Created: Dec 5, 2025
Invoiced: Aug 31, 2026
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Dec 5 → Feb 20 |
Created |
▶ Running
|
51 |
51 |
| Feb 20 → Apr 6 |
Assigned |
▶ Running
|
31 |
82 |
| Apr 6 → Apr 6 |
Completed |
▶ Running
|
0 |
82 |
| Apr 6 → Apr 8 |
Closed |
▶ Running
|
2 |
84 |
| Apr 8 → Apr 27 |
Billing Review |
▶ Running
|
13 |
97 |
| Apr 27 → Aug 31 |
Incomplete |
▶ Running
|
87 |
184 |
Incomplete
87.4d (excluded)
✗ SLA Missed
Dispatch
52.0 days
Over SLA
Coordinators
32.0 days
Over SLA
Incomplete (excluded from total)
87.4 days
Billing
13.5 days
Over SLA
Created: Dec 5, 2025
Due: Apr 30, 2026
Completed: Aug 31, 2026 (122 days late)
⏱️
87.4d in Incomplete
Longest Stage
🔄
7 transitions
Status Changes
⚠️
102.8d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
87.4 days stuck in "Incomplete"
⏱️
Total Delay
102.8 business days over SLA thresholds
SLA vs Actual Time by Status
Assigned
32.0d
/ 0.5d SLA
Billing Review
13.3d
/ 2.0d SLA
Ready to Bill
0.2d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
FMessak- 8-31-2026 - confirmed unit Via fleet management Via GCX app. Attached is the file and location
🔍
Technician Findings
Upgrade Completed
⚠️
Problem Description
GCX Advent 5G Nosecone Upgrade
📄
Description
Jaco EVO Series Medical Carts
📞
Call Description
GCX Advent 5G Nosecone Upgrade
JPG
JC136597 SERIAL
Apr 6, 2026
Timeline
📋
Work Order:
WO-01319467
Type:
Upgrade
Priority:
PC
👷
👷
From:
Entered
To:
Assigned
Duration in Previous:
77d 9h
⏱️
✔️
From:
Assigned, Completed
To:
Completed, Closed
Duration in Previous:
45d 4h, 0m
💵
From:
Closed
To:
Billing Review
Duration in Previous:
2d 1h
⚠️
From:
Billing Review
To:
Incomplete
Duration in Previous:
18d 23h
🏁
From:
Incomplete
To:
Closed
Duration in Previous:
125d 15h
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
10d 8h
📨
🧾
Invoice Number:
SM-272512
Bottlenecks
Entered
Duration: 52.0 business days (threshold: 4.0 business hours)
Exceeded by 51.5 business days
Assigned
Duration: 32.0 business days (threshold: 4.0 business hours)
Exceeded by 31.5 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Billing Review
Duration: 13.3 business days (threshold: 2.0 business days)
Exceeded by 11.3 business days
Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03174830 |
Labor |
Open |
0.25 |
$56.48 |
Apr 6, 4:02 PM |