Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319467 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Apr 6, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
⚠ 73 biz days overdue
Active: 173 biz days
51d
▶ Clock Running
Status: Created
Dec 5 → Feb 20, 2026
51 business days (counted)
Running total: 51 of ? biz days used
31d
▶ Clock Running
Status: Assigned
Feb 20 → Apr 6, 2026
31 business days (counted)
Running total: 82 of ? biz days used
▶ Clock Running
Status: Completed
Apr 6 → Apr 6, 2026
0 business days (counted)
Running total: 82 of ? biz days used
▶ Clock Running
Status: Closed
Apr 6 → Apr 8, 2026
2 business days (counted)
Running total: 84 of ? biz days used
▶ Clock Running
Status: Billing Review
Apr 8 → Apr 27, 2026
13 business days (counted)
Running total: 97 of ? biz days used
76d
▶ Clock Running
Status: Incomplete
Apr 27 → Aug 14, 2026
76 business days (counted)
Running total: 173 of ? biz days used
Created: Dec 5, 2025 Today
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 20 Created ▶ Running 51 51
Feb 20 → Apr 6 Assigned ▶ Running 31 82
Apr 6 → Apr 6 Completed ▶ Running 0 82
Apr 6 → Apr 8 Closed ▶ Running 2 84
Apr 8 → Apr 27 Billing Review ▶ Running 13 97
Apr 27 → Aug 14 Incomplete ▶ Running 76 173
Dispatch 52.0d
Coordinators 32.0d
Billing 13.3d
⚠ Overdue
Dispatch
52.0 days
Over SLA
Coordinators
32.0 days
Over SLA
Billing
13.3 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 (106 days overdue)
📅
83.0 days Total Age
⏱️
52.0d in Entered Longest Stage
🔄
4 transitions Status Changes
⚠️
95.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Incomplete • 252 days old
🚨
Primary Delay 52.0 days stuck in "Entered"
⏱️
Total Delay 95.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
52.0d / 0.5d SLA
Assigned
32.0d / 0.5d SLA
Closed
2.5d / 1.0d SLA
Billing Review
13.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

No Picture available.

🔧 Work Performed
Upgrade Completed
🔍 Technician Findings
Upgrade Completed
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319467
Type: Upgrade
Priority: PC
🚨 52.0 business days
👷
▶
2 Technician Assigned Feb 20, 10:19 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 77d 9h
🚨 32.0 business days
⏱️
▶
2 Labor Added Apr 6, 4:02 PM
Labor Added → Status: Completed
✔️
Status: Completed by Patrick Jean
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 45d 4h, 0m
⏳ 3.0 business days
💵
Status: Billing Review by Diane Patton Apr 8, 5:30 PM
From: Closed
To: Billing Review
Duration in Previous: 2d 1h
🚨 13.8 business days
⚠️
Status: Incomplete by Diane Patton Apr 27, 4:32 PM
From: Billing Review
To: Incomplete
Duration in Previous: 18d 23h

Bottlenecks

Entered
Duration: 52.0 business days (threshold: 4.0 business hours)
Exceeded by 51.5 business days
Assigned
Duration: 32.0 business days (threshold: 4.0 business hours)
Exceeded by 31.5 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Billing Review
Duration: 13.3 business days (threshold: 2.0 business days)
Exceeded by 11.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Incomplete
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03174830 Labor Open 0.25 $56.48 Apr 6, 4:02 PM

Details