Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319469 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Mar 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (80 biz days early)
Active: 61 biz days
🕐 Clock stopped: Invoiced (Mar 6, 2026)
60d
▶ Clock Running
Status: Created
Dec 5 → Mar 5, 2026
60 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Completed
Mar 5 → Mar 6, 2026
1 business day (counted)
Running total: 61 of ? biz days used
Created: Dec 5, 2025 Invoiced: Mar 6, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 5 Created ▶ Running 60 60
Mar 5 → Mar 5 Assigned ▶ Running 0 60
Mar 5 → Mar 5 Tech On Site ▶ Running 0 60
Mar 5 → Mar 6 Completed ▶ Running 1 61
Dispatch 61.0d
Coordinators 0.8d
Field Work 0.0d
Incomplete 0.0d (excluded)
Billing 2.4d
✓ SLA Met
Dispatch
61.0 days
Over SLA
Coordinators
0.8 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
0.0 days
Billing
2.4 days
Created: Dec 5, 2025 Due: Jun 30, 2026 Completed: Mar 6, 2026 (116 days early)
📅
61.0 days Total Age
⏱️
61.0d in Entered Longest Stage
🔄
9 transitions Status Changes
⚠️
88.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 61.0 days stuck in "Entered"
⏱️
Total Delay 88.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
61.0d / 0.5d SLA
Assigned
0.8d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
30.1d / 1.0d SLA
WO Correction Needed
1.4d
Incomplete
0.0d
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/30/26 DPatton -Duplicate nosecone SN (JCJC12600-5405-005498) and cart# on WO does not match picture.

🔧 Work Performed
REPLACED CONE
🔍 Technician Findings
NOSE CONE NEEDS REPLACED
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319469
Type: Upgrade
Priority: PC
🚨 61.0 business days
👷
▶
2 Technician Assigned Mar 5, 12:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 90d 11h
🔧
▶
3 Status: Tech On Site Mar 5, 6:54 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Ryan Lewis
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5m, 0m
🚨 17.6 business days
✏️
Status: WO Correction Needed by Diane Patton Mar 30, 4:58 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 24d 20h
⏳ 1.9 business days
🏁
Status: Closed by Ryan Lewis Mar 31, 7:14 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 2h
🚨 13.6 business days
⚠️
▶
2 Status: Incomplete Apr 17, 10:02 AM
Status: Incomplete → Status: Closed
🏁
Status: Closed by Diane Patton
From: Incomplete, Closed
To: Closed, Ready to Bill
Duration in Previous: 2m, 0m
📨
▶
3 Status: Invoice Pending Apr 17, 9:46 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-259617
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Entered
Duration: 61.0 business days (threshold: 4.0 business hours)
Exceeded by 60.5 business days
Assigned
Duration: 6.7 business hours (threshold: 4.0 business hours)
Exceeded by 2.7 business hours
Closed
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
Closed
Duration: 13.1 business days (threshold: 1.0 business days)
Exceeded by 12.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Ryan Lewis
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-259617

Work Details (1)

Name Type Status Qty Amount Date
WL-03132504 Labor Open 0.5 $56.48 Mar 5, 6:57 PM

Details