Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (23 biz days early)
🕐 Clock stopped: Invoiced (May 27, 2026)
52d
▶ Clock Running
Status: Created
Dec 5 → Feb 23, 2026
52 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 23 → Mar 1, 2026
4 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Completed
Mar 1 → Mar 1, 2026
0 business days (counted)
Running total: 56 of ? biz days used
15d
▶ Clock Running
Status: Closed
Mar 1 → Mar 20, 2026
15 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Mar 20 → Mar 20, 2026
0 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 20 → Mar 20, 2026
0 business days (counted)
Running total: 71 of ? biz days used
18d
▶ Clock Running
Status: Closed
Mar 20 → Apr 15, 2026
18 business days (counted)
Running total: 89 of ? biz days used
10d
▶ Clock Running
Status: Billing Review
Apr 15 → Apr 29, 2026
10 business days (counted)
Running total: 99 of ? biz days used
19d
▶ Clock Running
Status: Incomplete
Apr 29 → May 27, 2026
19 business days (counted)
Running total: 118 of ? biz days used
Created: Dec 5, 2025
Invoiced: May 27, 2026
Show SLA Clock Detail (9 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Dec 5 → Feb 23 |
Created |
▶ Running
|
52 |
52 |
| Feb 23 → Mar 1 |
Assigned |
▶ Running
|
4 |
56 |
| Mar 1 → Mar 1 |
Completed |
▶ Running
|
0 |
56 |
| Mar 1 → Mar 20 |
Closed |
▶ Running
|
15 |
71 |
| Mar 20 → Mar 20 |
WO Correction Needed |
▶ Running
|
0 |
71 |
| Mar 20 → Mar 20 |
Incomplete |
▶ Running
|
0 |
71 |
| Mar 20 → Apr 15 |
Closed |
▶ Running
|
18 |
89 |
| Apr 15 → Apr 29 |
Billing Review |
▶ Running
|
10 |
99 |
| Apr 29 → May 27 |
Incomplete |
▶ Running
|
19 |
118 |
Incomplete
19.6d (excluded)
✓ SLA Met
Dispatch
53.0 days
Over SLA
Coordinators
4.6 days
Over SLA
Incomplete (excluded from total)
19.6 days
Billing
13.9 days
Over SLA
Created: Dec 5, 2025
Due: Jun 30, 2026
Completed: May 27, 2026 (34 days early)
⏱️
53.0d in Entered
Longest Stage
🔄
12 transitions
Status Changes
⚠️
98.7d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
53.0 days stuck in "Entered"
⏱️
Total Delay
98.7 business days over SLA thresholds
SLA vs Actual Time by Status
Completed
0.0d
/ 1.0d SLA
WO Correction Needed
1.0d
Billing Review
10.9d
/ 2.0d SLA
Ready to Bill
2.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
4/29/26 DPatton -missing nosecone SN picture
4/15/26 DP - Tech unable to locate nosecone SN pic
3/20/26 Attached Cart SN photo. Unable to locate nosecone pic
🔧
Work Performed
GCX Advent 5G Nosecone Upgrade
🔍
Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️
Problem Description
GCX Advent 5G Nosecone Upgrade
📄
Description
Jaco EVO Series Medical Carts
📞
Call Description
GCX Advent 5G Nosecone Upgrade
Timeline
📋
Work Order:
WO-01319481
Type:
Upgrade
Priority:
PC
👷
👷
From:
Entered
To:
Assigned
Duration in Previous:
80d 13h
⏱️
✔️
From:
Assigned
To:
Completed
Duration in Previous:
5d 10h
🚗
🚗
Type:
Travel
Status:
Open
Qty:
32
🏁
From:
Completed
To:
Closed
Duration in Previous:
2h 2m
✏️
From:
Closed
To:
WO Correction Needed
Duration in Previous:
18d 18h
⚠️
From:
WO Correction Needed
To:
Incomplete
Duration in Previous:
17h 19m
🏁
From:
Incomplete
To:
Closed
Duration in Previous:
1h 17m
💵
From:
Closed
To:
Billing Review
Duration in Previous:
25d 20h
⚠️
From:
Billing Review
To:
Incomplete
Duration in Previous:
14d 4h
🏁
From:
Incomplete
To:
Closed
Duration in Previous:
27d 23h
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
1d 18h
📨
🧾
Invoice Number:
SM-263527
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
1m
Bottlenecks
Entered
Duration: 53.0 business days (threshold: 4.0 business hours)
Exceeded by 52.5 business days
Assigned
Duration: 4.6 business days (threshold: 4.0 business hours)
Exceeded by 4.1 business days
Closed
Duration: 14.2 business days (threshold: 1.0 business days)
Exceeded by 13.2 business days
Closed
Duration: 18.4 business days (threshold: 1.0 business days)
Exceeded by 17.4 business days
Billing Review
Duration: 10.9 business days (threshold: 2.0 business days)
Exceeded by 8.9 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
ℹ️ Work Order Details
Technician
Derick Velazquez
Work Details (6)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03124819 |
Labor |
Open |
0.75 |
$56.48 |
Mar 1, 12:14 AM |
| WL-03124820 |
Labor |
Open |
1 |
$0.00 |
Mar 1, 12:14 AM |
| WL-03124821 |
Labor |
Open |
0.75 |
$0.00 |
Mar 1, 12:14 AM |
| WL-03124830 |
Travel |
Open |
32 |
$0.00 |
Mar 1, 1:42 AM |
| WL-03124831 |
Expenses |
Open |
1 |
$0.00 |
Mar 1, 1:42 AM |
| WL-03124832 |
Travel |
Open |
32 |
$0.00 |
Mar 1, 1:44 AM |