Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319491 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Mar 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (39 biz days early)
Active: 61 biz days
🕐 Clock stopped: Invoiced (Mar 8, 2026)
52d
▶ Clock Running
Status: Created
Dec 5 → Feb 23, 2026
52 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Completed
Feb 24 → Feb 27, 2026
3 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Closed
Feb 27 → Mar 6, 2026
5 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 6 → Mar 8, 2026
0 business days (counted)
Running total: 61 of ? biz days used
Created: Dec 5, 2025 Invoiced: Mar 8, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 23 Created ▶ Running 52 52
Feb 23 → Feb 24 Assigned ▶ Running 1 53
Feb 24 → Feb 27 Completed ▶ Running 3 56
Feb 27 → Mar 6 Closed ▶ Running 5 61
Mar 6 → Mar 6 WO Correction Needed ▶ Running 0 61
Mar 6 → Mar 8 Incomplete ▶ Running 0 61
Dispatch 53.0d
Coordinators 2.0d
Field Work 4.0d
Incomplete 1.0d (excluded)
Billing 2.7d
✓ SLA Met
Dispatch
53.0 days
Over SLA
Coordinators
2.0 days
Over SLA
Field Work
4.0 days
Over SLA
Incomplete (excluded from total)
1.0 days
Billing
2.7 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Mar 8, 2026 (53 days early)
📅
62.0 days Total Age
⏱️
53.0d in Entered Longest Stage
🔄
9 transitions Status Changes
⚠️
84.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 53.0 days stuck in "Entered"
⏱️
Total Delay 84.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
53.0d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Completed
4.0d / 1.0d SLA
Closed
28.2d / 1.0d SLA
WO Correction Needed
0.5d
Incomplete
1.0d
Ready to Bill
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/30/26 Dvelazuqez Attached both photos

🔧 Work Performed
GCX 5G Nosecone Upgrade
🔍 Technician Findings
GCX 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319491
Type: Upgrade
Priority: PC
🚨 53.0 business days
👷
▶
2 Technician Assigned Feb 23, 10:13 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 80d 9h
✔️
Status: Completed by Derick Velazquez Feb 24, 9:49 AM
From: Assigned
To: Completed
Duration in Previous: 23h 35m
⏱️
4x Labor Added Feb 24, 6:02 PM
Type: Labor, Expenses
Status: Open
Qty: 0.75, 1.25
⏳ 3.7 business days
🏁
Status: Closed by Derick Velazquez Feb 27, 9:24 AM
From: Completed
To: Closed
Duration in Previous: 2d 23h
⚠️ 5.0 business days
✏️
Status: WO Correction Needed by Yecenia Campos Mar 5, 8:22 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 6d 10h
⚠️
Status: Incomplete by Derick Velazquez Mar 6, 12:24 AM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 4h 2m
⏳ 1.0 business days
🏁
Status: Closed by Derick Velazquez Mar 8, 4:13 PM
From: Incomplete
To: Closed
Duration in Previous: 2d 14h
🚨 23.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 8, 6:15 PM
From: Closed
To: Ready to Bill
Duration in Previous: 31d 2h
⏳ 2.7 business days
📨
▶
3 Status: Invoice Pending Apr 10, 11:05 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-259033
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Entered
Duration: 53.0 business days (threshold: 4.0 business hours)
Exceeded by 52.5 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Completed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 5.2 business days (threshold: 1.0 business days)
Exceeded by 4.2 business days
Closed
Duration: 23.0 business days (threshold: 1.0 business days)
Exceeded by 22.0 business days
Ready to Bill
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-259033

Work Details (4)

Name Type Status Qty Amount Date
WL-03118356 Labor Open 0.75 $56.48 Feb 24, 6:02 PM
WL-03118357 Labor Open 0.75 $0.00 Feb 24, 6:02 PM
WL-03118358 Labor Open 1.25 $0.00 Feb 24, 6:02 PM
WL-03118359 Expenses Open 1 $0.00 Feb 24, 6:02 PM

Details