Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319492 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Mar 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (41 biz days early)
Active: 59 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
59d
▶ Clock Running
Status: Created
Dec 5 → Mar 4, 2026
59 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 59 of ? biz days used
Created: Dec 5, 2025 Completed: Mar 4, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 4 Created ▶ Running 59 59
Mar 4 → Mar 4 Assigned ▶ Running 0 59
Dispatch 60.0d
Coordinators 0.8d
Field Work 2.2d
Billing 39.4d
✓ SLA Met
Dispatch
60.0 days
Over SLA
Coordinators
0.8 days
Over SLA
Field Work
2.2 days
Over SLA
Billing
39.4 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Mar 8, 2026 (53 days early)
📅
62.0 days Total Age
⏱️
60.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
97.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 60.0 days stuck in "Entered"
⏱️
Total Delay 97.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
60.0d / 0.5d SLA
Assigned
0.8d / 0.5d SLA
Completed
2.2d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Billing Review
36.2d / 2.0d SLA
Ready to Bill
3.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/9/26 DP - Are we billing for Down Time?

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319492
Type: Upgrade
Priority: PC
🚨 60.0 business days
👷
▶
2 Technician Assigned Mar 4, 10:46 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 89d 9h
✔️
Status: Completed by Derick Velazquez Mar 4, 5:00 PM
From: Assigned
To: Completed
Duration in Previous: 6h 13m
⏳ 2.9 business days
⏱️
2x Labor Added Mar 6, 10:41 AM
Type: Labor
Status: Open
Qty: 0.75, 0.5
⏳ 1.0 business days
🏁
Status: Closed by Derick Velazquez Mar 8, 3:42 PM
From: Completed
To: Closed
Duration in Previous: 3d 21h
⏳ 1.0 business days
💵
Status: Billing Review by Diane Patton Mar 9, 6:14 PM
From: Closed
To: Billing Review
Duration in Previous: 1d 2h
🚨 36.7 business days
📄
Status: Ready to Bill by Diane Patton Apr 28, 6:12 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 49d 23h
⏳ 3.7 business days
📨
▶
3 Status: Invoice Pending May 1, 6:54 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-260864
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Entered
Duration: 60.0 business days (threshold: 4.0 business hours)
Exceeded by 59.5 business days
Assigned
Duration: 6.2 business hours (threshold: 4.0 business hours)
Exceeded by 2.2 business hours
Completed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Billing Review
Duration: 36.2 business days (threshold: 2.0 business days)
Exceeded by 34.2 business days
Ready to Bill
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-260864

Work Details (2)

Name Type Status Qty Amount Date
WL-03133254 Labor Open 0.75 $0.00 Mar 6, 10:41 AM
WL-03133255 Labor Open 0.5 $56.48 Mar 6, 10:41 AM

Details