Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319504 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Mar 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (39 biz days early)
Active: 61 biz days
🕐 Clock stopped: Completed (Mar 6, 2026)
60d
▶ Clock Running
Status: Created
Dec 5 → Mar 5, 2026
60 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 5 → Mar 6, 2026
1 business day (counted)
Running total: 61 of ? biz days used
Created: Dec 5, 2025 Completed: Mar 6, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 5 Created ▶ Running 60 60
Mar 5 → Mar 6 Assigned ▶ Running 1 61
Dispatch 61.0d
Coordinators 2.0d
Field Work 1.2d
Billing 1.3d
✓ SLA Met
Dispatch
61.0 days
Over SLA
Coordinators
2.0 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
1.3 days
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Mar 9, 2026 (52 days early)
📅
62.3 days Total Age
⏱️
61.0d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
65.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 61.0 days stuck in "Entered"
⏱️
Total Delay 65.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
61.0d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Completed
1.2d / 1.0d SLA
Closed
5.0d / 1.0d SLA
WO Correction Needed
1.0d
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/11/26 corrected


3/11/26 YCampos - WO Nosecone SN does not match photo SN. JC12602 vs JC12600, please confirm and correct.

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319504
Type: Upgrade
Priority: PC
🚨 61.0 business days
👷
▶
2 Technician Assigned Mar 5, 9:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 90d 8h
⏳ 2.0 business days
⏱️
Labor Added Mar 6, 11:06 AM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Derick Velazquez Mar 6, 11:21 AM
From: Assigned
To: Completed
Duration in Previous: 1d 1h
⏳ 1.0 business days
🏁
Status: Closed by Derick Velazquez Mar 8, 10:17 PM
From: Completed
To: Closed
Duration in Previous: 2d 9h
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Yecenia Campos Mar 11, 1:57 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 15h
🏁
Status: Closed by Derick Velazquez Mar 11, 10:16 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 8h 19m
⏳ 2.2 business days
📄
Status: Ready to Bill by Diane Patton Mar 13, 3:49 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 17h
📨
Status: Invoice Pending by Diane Patton Mar 13, 5:58 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 9m
💰
Status: Invoiced by Diane Patton Mar 13, 6:07 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 8m
🚨 19.7 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-256547

Bottlenecks

Entered
Duration: 61.0 business days (threshold: 4.0 business hours)
Exceeded by 60.5 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Completed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-256547

Work Details (1)

Name Type Status Qty Amount Date
WL-03133334 Labor Open 0.5 $56.48 Mar 6, 11:06 AM

Details