Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319510 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Mar 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (41 biz days early)
Active: 59 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
59d
▶ Clock Running
Status: Created
Dec 5 → Mar 4, 2026
59 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 59 of ? biz days used
Created: Dec 5, 2025 Completed: Mar 4, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 4 Created ▶ Running 59 59
Mar 4 → Mar 4 Assigned ▶ Running 0 59
Mar 4 → Mar 4 Tech On Site ▶ Running 0 59
Dispatch 60.0d
Coordinators 0.8d
Field Work 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
60.0 days
Over SLA
Coordinators
0.8 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Mar 4, 2026 (57 days early)
📅
60.0 days Total Age
⏱️
60.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
61.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 60.0 days stuck in "Entered"
⏱️
Total Delay 61.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
60.0d / 0.5d SLA
Assigned
0.8d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.5d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced nose cone
🔍 Technician Findings
Nose cone needs replaced
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319510
Type: Upgrade
Priority: PC
🚨 60.0 business days
👷
▶
2 Technician Assigned Mar 4, 8:46 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 89d 7h
🔧
Status: Tech On Site by Ryan Lewis Mar 4, 3:11 PM
From: Assigned
To: Tech On Site
Duration in Previous: 6h 25m
⏱️
▶
2 2x Labor Added Mar 4, 3:17 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Ryan Lewis
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 10m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 6, 5:33 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 2h
📨
▶
2 Status: Invoice Pending Mar 6, 7:48 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 24.5 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-255917

Bottlenecks

Entered
Duration: 60.0 business days (threshold: 4.0 business hours)
Exceeded by 59.5 business days
Assigned
Duration: 6.4 business hours (threshold: 4.0 business hours)
Exceeded by 2.4 business hours
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Ryan Lewis
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-255917

Work Details (2)

Name Type Status Qty Amount Date
WL-03130017 Labor Open 1.5 $0.00 Mar 4, 3:17 PM
WL-03130018 Labor Open 0.75 $56.48 Mar 4, 3:17 PM

Details