Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319511 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Feb 25, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (46 biz days early)
Active: 54 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
53d
▶ Clock Running
Status: Created
Dec 5 → Feb 24, 2026
53 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 54 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 25, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 24 Created ▶ Running 53 53
Feb 24 → Feb 25 Assigned ▶ Running 1 54
Dispatch 54.0d
Coordinators 2.0d
Field Work 0.0d
Billing 41.0d
✓ SLA Met
Dispatch
54.0 days
Over SLA
Coordinators
2.0 days
Over SLA
Field Work
0.0 days
Billing
41.0 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 25, 2026 (64 days early)
📅
55.0 days Total Age
⏱️
54.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
94.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 54.0 days stuck in "Entered"
⏱️
Total Delay 94.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
54.0d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Billing Review
41.0d / 2.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.26.26 YCAMPOS - Placing WO in BR, still need verification if we can bill for downtime at this time or not.

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319511
Type: Upgrade
Priority: PC
🚨 54.0 business days
👷
▶
2 Technician Assigned Feb 24, 9:36 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Angela Roosa
From: Entered
To: Assigned
Duration in Previous: 81d 8h
⏱️
3x Labor Added Feb 24, 10:19 PM
Type: Labor
Status: Open
Qty: 1, 0.5, 0.75
🚗
▶
3 Travel Added Feb 25, 6:41 PM
Travel Added → Status: Completed → Status: Closed
✔️
Status: Completed by Raymond Ebanks
From: Assigned
To: Completed
Duration in Previous: 1d 9h
🏁
Status: Closed by Raymond Ebanks
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 1.7 business days
💵
Status: Billing Review by Yecenia Campos Feb 26, 9:37 PM
From: Closed
To: Billing Review
Duration in Previous: 1d 2h
🚨 41.3 business days
📄
Status: Ready to Bill by Diane Patton Apr 25, 2:34 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 57d 15h
📨
Status: Invoice Pending by Diane Patton Apr 25, 3:39 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 4m
💰
▶
2 Status: Invoiced Apr 25, 3:45 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-260178

Bottlenecks

Entered
Duration: 54.0 business days (threshold: 4.0 business hours)
Exceeded by 53.5 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Billing Review
Duration: 41.0 business days (threshold: 2.0 business days)
Exceeded by 39.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-260178

Work Details (4)

Name Type Status Qty Amount Date
WL-03118798 Labor Open 1 $0.00 Feb 24, 10:19 PM
WL-03118799 Labor Open 0.5 $0.00 Feb 24, 10:19 PM
WL-03118800 Labor Open 0.75 $56.48 Feb 24, 10:19 PM
WL-03120114 Travel Open 32 $0.00 Feb 25, 6:41 PM

Details