Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319517 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth AIT Distrib/Logistic CTR — 5050 Wesley Road, Apopka FL, 32712-5908

Dec 5, 2025 → Mar 20, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Apr 30, 2026

✓ SLA Met (29 biz days early)

Active: 71 biz days

🕐 Clock stopped: Completed (Mar 20, 2026)

69d

▶ Clock Running

Status: Created

Dec 5 → Mar 18, 2026

69 business days (counted)

Running total: 69 of ? biz days used

▶ Clock Running

Status: Assigned

Mar 18 → Mar 20, 2026

2 business days (counted)

Running total: 71 of ? biz days used

Created: Dec 5, 2025 Completed: Mar 20, 2026

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Dec 5 → Mar 18	Created	▶ Running	69	69
Mar 18 → Mar 20	Assigned	▶ Running	2	71

Dispatch 70.0d

Coordinators 2.5d

Billing 0.1d

✓ SLA Met

Dispatch
70.0 days
Over SLA

Coordinators
2.5 days
Over SLA

Billing
0.1 days

Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Mar 20, 2026 (41 days early)

📅

71.5 days Total Age

⏱️

70.0d in Entered Longest Stage

🔄

5 transitions Status Changes

⚠️

71.5d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 252 days old

🚨

Primary Delay 70.0 days stuck in "Entered"

⏱️

Total Delay 71.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

70.0d / 0.5d SLA

Assigned

2.5d / 0.5d SLA

Closed

1.0d / 1.0d SLA

Ready to Bill

0.1d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        Installed/upgraded nosecone.                    

🔍 Technician Findings

                        Nosecone upgrade needed.                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        GCX Advent 5G Nosecone Upgrade                    

Timeline

📋

Work Order Created Dec 5, 1:01 AM

Work Order: WO-01319517

Type: Upgrade

Priority: PC

🚨 70.0 business days

👷

▶

2 Technician Assigned Mar 18, 11:40 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Ben Saur

From: Entered

To: Assigned

Duration in Previous: 103d 9h

⏳ 2.0 business days

⏱️

▶

2 Labor Added Mar 20, 12:17 AM

Labor Added → Status: Completed

✔️

Status: Completed by Konstantin Barsky

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 1d 12h, 0m

📄

Status: Ready to Bill by Diane Patton Mar 20, 5:32 PM

From: Closed

To: Ready to Bill

Duration in Previous: 17h 14m

📨

▶

2 Status: Invoice Pending Mar 20, 6:35 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Diane Patton

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

🚨 82.7 business days

🧾

Invoice Created Jul 17, 2:05 PM

Invoice Number: SM-257208

Bottlenecks

Entered

Duration: 70.0 business days (threshold: 4.0 business hours)

Exceeded by 69.5 business days

Assigned

Duration: 2.5 business days (threshold: 4.0 business hours)

Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Konstantin Barskiy

Scheduled

N/A

Created

Dec 5, 1:01 AM

Invoice #

SM-257208

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03152511	Labor	Open	0.75	$56.48	Mar 20, 12:17 AM