Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319521 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth AIT Distrib/Logistic CTR — 5050 Wesley Road, Apopka FL, 32712-5908

Dec 5, 2025 → Feb 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (55 biz days early)
Active: 45 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
45d
▶ Clock Running
Status: Created
Dec 5 → Feb 11, 2026
45 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 45 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 11, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 11 Created ▶ Running 45 45
Feb 11 → Feb 11 Assigned ▶ Running 0 45
Dispatch 46.0d
Coordinators 1.0d
Field Work 0.2d
Billing 0.9d
✓ SLA Met
Dispatch
46.0 days
Over SLA
Coordinators
1.0 days
Over SLA
Field Work
0.2 days
Billing
0.9 days
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 12, 2026 (77 days early)
📅
46.1 days Total Age
⏱️
46.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
47.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 46.0 days stuck in "Entered"
⏱️
Total Delay 47.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
46.0d / 0.5d SLA
Assigned
1.0d / 0.5d SLA
Completed
0.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319521
Type: Upgrade
Priority: PC
🚨 46.0 business days
👷
▶
2 Technician Assigned Feb 11, 9:33 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 68d 8h
🚗
Travel Added Feb 11, 5:58 PM
Type: Travel
Status: Open
Qty: 15
✔️
Status: Completed by Raymond Ebanks Feb 11, 6:03 PM
From: Assigned
To: Completed
Duration in Previous: 8h 30m
⏱️
▶
2 2x Labor Added Feb 11, 7:37 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Raymond Ebanks
From: Completed
To: Closed
Duration in Previous: 1h 35m
⏳ 2.5 business days
📄
Status: Ready to Bill by Diane Patton Feb 13, 10:52 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 15h
📨
▶
2 Status: Invoice Pending Feb 13, 5:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 38.8 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 46.0 business days (threshold: 4.0 business hours)
Exceeded by 45.5 business days
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-254032

Work Details (3)

Name Type Status Qty Amount Date
WL-03101747 Travel Open 15 $0.00 Feb 11, 5:58 PM
WL-03101979 Labor Open 1 $0.00 Feb 11, 7:37 PM
WL-03101980 Labor Open 0.75 $56.48 Feb 11, 7:37 PM

Details