Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319529 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Florida Hospital Memorial - Daytona Beach — 301 Memorial Medical Parkway, Daytona Beach FL, 32117

Dec 5, 2025 → May 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (30 biz days early)
Active: 74 biz days
Paused: 37 biz days
🕐 Clock stopped: Completed (May 15, 2026)
71d
▶ Clock Running
Status: Created
Dec 5 → Mar 20, 2026
71 business days (counted)
Running total: 71 of ? biz days used
⏸37d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → May 12, 2026
37 business days (not counted)
▶ Clock Running
Status: Assigned
May 12 → May 12, 2026
0 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Scheduled
May 12 → May 15, 2026
3 business days (counted)
Running total: 74 of ? biz days used
Created: Dec 5, 2025 Completed: May 15, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 20 Created ▶ Running 71 71
Mar 20 → May 12 Ready for Release ⏸ Paused 37 —
May 12 → May 12 Assigned ▶ Running 0 71
May 12 → May 15 Scheduled ▶ Running 3 74
Dispatch 72.0d
Holding 38.0d (excluded)
Coordinators 4.0d
Field Work 0.3d
Billing 3.6d
✓ SLA Met
Dispatch
72.0 days
Over SLA
Holding (excluded from total)
38.0 days
Coordinators
4.0 days
Over SLA
Field Work
0.3 days
Billing
3.6 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2026 Completed: May 17, 2026 (44 days early)
📅
112.0 days Total Age
⏱️
72.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
77.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 72.0 days stuck in "Entered"
⏱️
Total Delay 77.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
72.0d / 0.5d SLA
Ready for Release
38.0d
Scheduled
4.0d / 2.0d SLA
Completed
0.3d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
3.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319529
Type: Upgrade
Priority: PC
🚨 72.0 business days
✅
Status: Ready for Release by Rhonnie Reeves Mar 20, 8:56 AM
From: Entered
To: Ready for Release
Duration in Previous: 105d 6h
🚨 38.0 business days
👷
▶
3 Technician Assigned May 12, 11:19 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Shelby Robinson
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 53d 2h, 0m
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-05-12T12:00:00.000+0000
⏳ 4.0 business days
✔️
Status: Completed by Derick Velazquez May 15, 5:19 PM
From: Scheduled
To: Completed
Duration in Previous: 3d 5h
⏳ 0.8 business days
⏱️
Labor Added May 17, 2:23 PM
Type: Labor
Status: Open
Qty: 0.75
🏁
Status: Closed by Derick Velazquez May 17, 2:42 PM
From: Completed
To: Closed
Duration in Previous: 1d 21h
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton May 19, 3:06 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 0h
⏳ 4.0 business days
📨
▶
3 Status: Invoice Pending May 22, 5:10 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-262882
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Entered
Duration: 72.0 business days (threshold: 4.0 business hours)
Exceeded by 71.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
May 12, 8:00 AM
Created
Dec 5, 1:01 AM
Invoice #
SM-262882

Work Details (1)

Name Type Status Qty Amount Date
WL-03229418 Labor Open 0.75 $56.48 May 17, 2:23 PM

Details