Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319532 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth AIT Distrib/Logistic CTR — 5050 Wesley Road, Apopka FL, 32712-5908

Dec 5, 2025 → Feb 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 27, 2026
✓ SLA Met (7 biz days early)
Active: 49 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
48d
▶ Clock Running
Status: Created
Dec 5 → Feb 17, 2026
48 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 49 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 18, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 17 Created ▶ Running 48 48
Feb 17 → Feb 18 Assigned ▶ Running 1 49
Feb 18 → Feb 18 Tech On Site ▶ Running 0 49
Dispatch 49.0d
Coordinators 0.8d
Field Work 0.0d
Billing 2.5d
✓ SLA Met
Dispatch
49.0 days
Over SLA
Coordinators
0.8 days
Over SLA
Field Work
0.0 days
Billing
2.5 days
Over SLA
Created: Dec 5, 2025 Due: Feb 27, 2026 Completed: Feb 18, 2026 (9 days early)
📅
49.3 days Total Age
⏱️
49.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
51.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 49.0 days stuck in "Entered"
⏱️
Total Delay 51.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
49.0d / 0.5d SLA
Assigned
0.8d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319532
Type: Upgrade
Priority: PC
🚨 49.0 business days
👷
▶
2 Technician Assigned Feb 17, 2:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 74d 13h
🔧
▶
2 Status: Tech On Site Feb 17, 9:21 PM
Status: Tech On Site → Status: Completed
✔️
Status: Completed by Robert Lewis
From: Tech On Site
To: Completed
Duration in Previous: 1m
⏱️
▶
2 3x Labor Added Feb 17, 9:26 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Robert Lewis
From: Completed
To: Closed
Duration in Previous: 7m
⏳ 2.3 business days
📄
Status: Ready to Bill by Diane Patton Feb 19, 3:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 17h
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Feb 23, 4:12 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254695

Bottlenecks

Entered
Duration: 49.0 business days (threshold: 4.0 business hours)
Exceeded by 48.5 business days
Assigned
Duration: 6.6 business hours (threshold: 4.0 business hours)
Exceeded by 2.6 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Robert Lewis
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-254695

Work Details (3)

Name Type Status Qty Amount Date
WL-03109629 Labor Open 0.75 $56.48 Feb 17, 9:26 PM
WL-03109630 Labor Open 0.5 $0.00 Feb 17, 9:26 PM
WL-03109631 Travel Open 12 $0.00 Feb 17, 9:26 PM

Details