Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319535 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth AIT Distrib/Logistic CTR — 5050 Wesley Road, Apopka FL, 32712-5908

Dec 5, 2025 → Feb 18, 2026

✅ Completed
PC Per client agreement
Target: Feb 27, 2026
🕐 Clock stopped: Completed (Feb 18)
✓ SLA Met (9d early)
Dispatch 53.0d
Coordinators 1.5d
Field Work 0.1d
Billing 2.7d
✓ SLA Met
Dispatch
53.0 days
Over SLA
Coordinators
1.5 days
Over SLA
Field Work
0.1 days
Billing
2.7 days
Over SLA
Created: Dec 5, 2025 Due: Feb 27, 2026 Completed: Feb 18, 2026 (9 days early)
📅
54.0 days Total Age
⏱️
53.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
60.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 53.0 days stuck in "Entered"
⏱️
Total Delay 60.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
53.0d / 0.5d SLA
Assigned
1.5d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
2.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319535
Type: Upgrade
Priority: PC
🚨 53.0 business days
👷
▶
2 Technician Assigned Feb 17, 3:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 74d 14h
🔧
Status: Tech On Site by Robert Lewis Feb 18, 9:05 AM
From: Assigned
To: Tech On Site
Duration in Previous: 17h 49m
⏱️
▶
2 4x Labor Added Feb 18, 9:35 AM
4x Labor Added → Status: Completed
✔️
Status: Completed by Robert Lewis
From: Tech On Site
To: Completed
Duration in Previous: 30m
🏁
Status: Closed by Robert Lewis Feb 18, 9:44 AM
From: Completed
To: Closed
Duration in Previous: 8m
⚠️ 6.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 25, 1:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 3h
⏳ 3.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 27, 6:19 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 5h
🧾
▶
2 Invoice Created Feb 27, 6:26 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m

Bottlenecks

Entered
Duration: 53.0 business days (threshold: 4.0 business hours)
Exceeded by 52.5 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.7 business hours
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Robert Lewis
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-255231

Work Details (4)

Name Type Status Qty Amount Date
WL-03109993 Labor Open 0.5 $0.00 Feb 18, 9:35 AM
WL-03109994 Labor Open 0.75 $56.48 Feb 18, 9:35 AM
WL-03109995 Travel Open 12 $0.00 Feb 18, 9:35 AM
WL-03109996 Expenses Open 1 $0.00 Feb 18, 9:35 AM

Details