Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319545 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth AIT Distrib/Logistic CTR — 5050 Wesley Road, Apopka FL, 32712-5908

Dec 5, 2025 → Jan 18, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 16)
✓ SLA Met (15d early)
Dispatch 30.0d
Coordinators 2.0d
Field Work 0.7d
Billing 8.5d
✓ SLA Met
Dispatch
30.0 days
Over SLA
Coordinators
2.0 days
Over SLA
Field Work
0.7 days
Billing
8.5 days
Over SLA
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 18, 2026 (13 days early)
📅
31.0 days Total Age
⏱️
30.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
38.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 30.0 days stuck in "Entered"
⏱️
Total Delay 38.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
30.0d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Completed
0.7d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
8.2d / 2.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
01/15/2026 MNewman - assigning to Derick per Fady
🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319545
Type: Upgrade
Priority: PC
🚨 30.0 business days
👷
▶
2 Technician Assigned Jan 15, 11:01 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From: Entered
To: Assigned
Duration in Previous: 41d 9h
⏳ 2.0 business days
✔️
Status: Completed by Derick Velazquez Jan 16, 1:21 PM
From: Assigned
To: Completed
Duration in Previous: 1d 2h
⏱️
Labor Added Jan 17, 12:49 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 0.0 business days
🏁
Status: Closed by Derick Velazquez Jan 18, 3:41 PM
From: Completed
To: Closed
Duration in Previous: 2d 2h
⏳ 2.0 business days
💵
Status: Billing Review by Diane Patton Jan 20, 5:14 PM
From: Closed
To: Billing Review
Duration in Previous: 2d 1h
⚠️ 8.8 business days
📄
Status: Ready to Bill by Diane Patton Jan 30, 4:53 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 9d 23h
📨
▶
2 Status: Invoice Pending Jan 31, 1:58 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 11.0 business days
🧾
Invoice Created Feb 16, 11:47 AM
Invoice Number: SM-252733

Bottlenecks

Entered
Duration: 30.0 business days (threshold: 4.0 business hours)
Exceeded by 29.5 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 8.2 business days (threshold: 2.0 business days)
Exceeded by 6.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-252733

Work Details (1)

Name Type Status Qty Amount Date
WL-03069269 Labor Open 0.25 $56.48 Jan 17, 12:49 PM

Details