Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319547 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth AIT Distrib/Logistic CTR — 5050 Wesley Road, Apopka FL, 32712-5908

Dec 5, 2025 → Mar 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (40 biz days early)
Active: 60 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
60d
▶ Clock Running
Status: Created
Dec 5 → Mar 5, 2026
60 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 60 of ? biz days used
Created: Dec 5, 2025 Completed: Mar 5, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 5 Created ▶ Running 60 60
Mar 5 → Mar 5 Assigned ▶ Running 0 60
Dispatch 61.0d
Coordinators 0.9d
Billing 4.9d
✓ SLA Met
Dispatch
61.0 days
Over SLA
Coordinators
0.9 days
Over SLA
Billing
4.9 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Mar 5, 2026 (56 days early)
📅
61.0 days Total Age
⏱️
61.0d in Entered Longest Stage
🔄
5 transitions Status Changes
⚠️
65.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 61.0 days stuck in "Entered"
⏱️
Total Delay 65.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
61.0d / 0.5d SLA
Assigned
0.9d / 0.5d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
4.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
03/05/2026 LIser- Replaced and configured new nose cone.
🔍 Technician Findings
03/05/2026 LIser- Nose cone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319547
Type: Upgrade
Priority: PC
🚨 61.0 business days
👷
▶
2 Technician Assigned Mar 5, 11:20 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 90d 10h
⏱️
Labor Added Mar 5, 6:19 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Luis Iser Mar 5, 6:25 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 7h 5m, 0m
⏳ 2.7 business days
📄
Status: Ready to Bill by Yecenia Campos Mar 9, 1:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 17h
⚠️ 5.0 business days
📨
Status: Invoice Pending by Diane Patton Mar 13, 5:58 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4d 4h
💰
Status: Invoiced by Diane Patton Mar 13, 6:07 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 8m
🚨 19.7 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-256547

Bottlenecks

Entered
Duration: 61.0 business days (threshold: 4.0 business hours)
Exceeded by 60.5 business days
Assigned
Duration: 7.1 business hours (threshold: 4.0 business hours)
Exceeded by 3.1 business hours
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Luis Iser
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-256547

Work Details (1)

Name Type Status Qty Amount Date
WL-03132376 Labor Open 0.5 $56.48 Mar 5, 6:19 PM

Details