Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319556 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth AIT Distrib/Logistic CTR — 5050 Wesley Road, Apopka FL, 32712-5908

Dec 5, 2025 → Mar 25, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (26 biz days early)
Active: 71 biz days
Paused: 3 biz days
🕐 Clock stopped: Completed (Mar 25, 2026)
71d
▶ Clock Running
Status: Created
Dec 5 → Mar 20, 2026
71 business days (counted)
Running total: 71 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Mar 20 → Mar 25, 2026
3 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 25 → Mar 25, 2026
0 business days (counted)
Running total: 71 of ? biz days used
Created: Dec 5, 2025 Completed: Mar 25, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 20 Created ▶ Running 71 71
Mar 20 → Mar 25 Ready for Release ⏸ Paused 3 —
Mar 25 → Mar 25 Assigned ▶ Running 0 71
Dispatch 72.0d
Holding 4.0d (excluded)
Coordinators 0.7d
Field Work 0.2d
Billing 0.1d
✓ SLA Met
Dispatch
72.0 days
Over SLA
Holding (excluded from total)
4.0 days
Coordinators
0.7 days
Over SLA
Field Work
0.2 days
Billing
0.1 days
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Mar 25, 2026 (36 days early)
📅
75.0 days Total Age
⏱️
72.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
72.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 72.0 days stuck in "Entered"
⏱️
Total Delay 72.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
72.0d / 0.5d SLA
Ready for Release
4.0d
Assigned
0.7d / 0.5d SLA
Completed
0.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:02 AM
Work Order: WO-01319556
Type: Upgrade
Priority: PC
🚨 72.0 business days
✅
Status: Ready for Release by Rhonnie Reeves Mar 20, 8:56 AM
From: Entered
To: Ready for Release
Duration in Previous: 105d 6h
⏳ 4.0 business days
👷
▶
2 Status: Assigned Mar 25, 1:08 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Ben Saur
Technician: Derick Velazquez
🚗
▶
2 Travel Added Mar 25, 6:25 PM
Travel Added → Status: Completed
✔️
Status: Completed by Derick Velazquez
From: Assigned
To: Completed
Duration in Previous: 5h 19m
⏱️
2x Labor Added Mar 25, 6:39 PM
Type: Labor
Status: Open
Qty: 0.5, 1.75
⏱️
▶
2 Labor Added Mar 25, 7:52 PM
Labor Added → Status: Closed
🏁
Status: Closed by Derick Velazquez
From: Completed
To: Closed
Duration in Previous: 1h 29m
⏳ 2.5 business days
📄
Status: Ready to Bill by Diane Patton Mar 27, 5:30 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 21h
📨
Status: Invoice Pending by Diane Patton Mar 27, 6:04 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 33m, 0m
⚠️ 9.7 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-257737

Bottlenecks

Entered
Duration: 72.0 business days (threshold: 4.0 business hours)
Exceeded by 71.5 business days
Assigned
Duration: 5.3 business hours (threshold: 4.0 business hours)
Exceeded by 1.3 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:02 AM
Invoice #
SM-257737

Work Details (4)

Name Type Status Qty Amount Date
WL-03159476 Travel Open 68 $0.00 Mar 25, 6:25 PM
WL-03159538 Labor Open 0.5 $56.48 Mar 25, 6:39 PM
WL-03159539 Labor Open 1.75 $0.00 Mar 25, 6:39 PM
WL-03159708 Labor Open 0.5 $0.00 Mar 25, 7:52 PM

Details