Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319577 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth AIT Distrib/Logistic CTR — 5050 Wesley Road, Apopka FL, 32712-5908

Dec 5, 2025 → Feb 5, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Feb 2)
✓ SLA Met (87d early)
Dispatch 33.0d
Coordinators 4.6d
Field Work 3.6d
Incomplete 0.1d (excluded)
Billing 2.9d
✓ SLA Met
Dispatch
33.0 days
Over SLA
Coordinators
4.6 days
Over SLA
Field Work
3.6 days
Over SLA
Incomplete (excluded from total)
0.1 days
Billing
2.9 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 5, 2026 (84 days early)
📅
45.0 days Total Age
⏱️
33.0d in Entered Longest Stage
🔄
12 transitions Status Changes
⚠️
42.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 33.0 days stuck in "Entered"
⏱️
Total Delay 42.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
33.0d / 0.5d SLA
Scheduled
4.6d / 2.0d SLA
Closed
6.3d / 1.0d SLA
Ready to Bill
1.9d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
0.9d
Incomplete
0.1d
Completed
3.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Please complete checklist wizard

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:02 AM
Work Order: WO-01319577
Type: Upgrade
Priority: PC
🚨 33.0 business days
👷
▶
3 Technician Assigned Jan 20, 2:27 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 46d 13h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-20T17:00:00.000+0000
⚠️ 5.0 business days
⏱️
3x Labor Added Jan 26, 9:15 AM
Type: Labor, Travel
Status: Open
Qty: 0.75, 82
✔️
Status: Completed by Horace Barnes Jan 26, 10:14 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 19h, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Diane Patton Jan 30, 11:23 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 1h
💵
Status: Billing Review by Diane Patton Jan 30, 11:29 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 5m
✏️
Status: WO Correction Needed by Diane Patton Jan 30, 11:49 AM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 20m
⏳ 1.0 business days
✔️
Status: Completed by Horace Barnes Feb 1, 7:09 PM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 2d 7h, 0m
⚠️
Status: Incomplete by Fady Messak Feb 2, 1:31 PM
From: Closed
To: Incomplete
Duration in Previous: 18h 21m
✔️
Status: Completed by Fady Messak Feb 2, 2:25 PM
From: Incomplete
To: Completed
Duration in Previous: 54m
⏳ 4.0 business days
🏁
Status: Closed by Horace Barnes Feb 5, 9:14 AM
From: Completed
To: Closed
Duration in Previous: 2d 18h
📄
Status: Ready to Bill by Diane Patton Feb 5, 11:52 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2h 37m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Feb 6, 6:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 44.7 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-253399

Bottlenecks

Entered
Duration: 33.0 business days (threshold: 4.0 business hours)
Exceeded by 32.5 business days
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Completed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
Jan 20, 12:00 PM
Created
Dec 5, 1:02 AM
Invoice #
SM-253399

Work Details (3)

Name Type Status Qty Amount Date
WL-03078801 Labor Open 0.75 $56.48 Jan 26, 9:15 AM
WL-03078802 Travel Open 82 $0.00 Jan 26, 9:15 AM
WL-03078803 Travel Open 82 $0.00 Jan 26, 9:15 AM

Details