Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319579 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth AIT Distrib/Logistic CTR — 5050 Wesley Road, Apopka FL, 32712-5908

Dec 5, 2025 → Jan 20, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Tech Off Site (Jan 21)
✓ SLA Met (10d early)
Dispatch 33.0d
Coordinators 1.2d
Field Work 0.0d
Billing 7.0d
✓ SLA Met
Dispatch
33.0 days
Over SLA
Coordinators
1.2 days
Field Work
0.0 days
Billing
7.0 days
Over SLA
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 21, 2026 (10 days early)
📅
33.5 days Total Age
⏱️
33.0d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
38.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 33.0 days stuck in "Entered"
⏱️
Total Delay 38.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
33.0d / 0.5d SLA
Scheduled
1.2d / 2.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
6.8d / 2.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:02 AM
Work Order: WO-01319579
Type: Upgrade
Priority: PC
🚨 33.0 business days
👷
▶
3 Technician Assigned Jan 20, 1:29 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 46d 12h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-20T17:00:00.000+0000
🔧
▶
2 Status: Tech On Site Jan 20, 10:58 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.75, 0.5, 12
✔️
Status: Completed by Robert Lewis Jan 20, 11:03 PM
From: Tech Off Site
To: Completed
Duration in Previous: 5m
🏁
Status: Closed by Robert Lewis Jan 20, 11:09 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 2.1 business days
💵
Status: Billing Review by Diane Patton Jan 22, 12:53 PM
From: Closed
To: Billing Review
Duration in Previous: 1d 13h
⚠️ 7.0 business days
📄
Status: Ready to Bill by Diane Patton Jan 30, 5:03 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 8d 4h
📨
▶
2 Status: Invoice Pending Jan 31, 1:58 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 11.0 business days
🧾
Invoice Created Feb 16, 11:47 AM
Invoice Number: SM-252733

Bottlenecks

Entered
Duration: 33.0 business days (threshold: 4.0 business hours)
Exceeded by 32.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 6.8 business days (threshold: 2.0 business days)
Exceeded by 4.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Robert Lewis
Scheduled
Jan 20, 12:00 PM
Created
Dec 5, 1:02 AM
Invoice #
SM-252733

Work Details (3)

Name Type Status Qty Amount Date
WL-03072869 Labor Open 0.75 $56.48 Jan 20, 11:01 PM
WL-03072870 Labor Open 0.5 $0.00 Jan 20, 11:01 PM
WL-03072871 Travel Open 12 $0.00 Jan 20, 11:01 PM

Details