Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319589 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth AIT Distrib/Logistic CTR — 5050 Wesley Road, Apopka FL, 32712-5908

Dec 5, 2025 → Apr 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (47 biz days early)
Active: 73 biz days
Paused: 21 biz days
🕐 Clock stopped: Completed (Apr 22, 2026)
71d
▶ Clock Running
Status: Created
Dec 5 → Mar 20, 2026
71 business days (counted)
Running total: 71 of ? biz days used
⏸21d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → Apr 20, 2026
21 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 20 → Apr 22, 2026
2 business days (counted)
Running total: 73 of ? biz days used
Created: Dec 5, 2025 Completed: Apr 22, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 20 Created ▶ Running 71 71
Mar 20 → Apr 20 Ready for Release ⏸ Paused 21 —
Apr 20 → Apr 22 Assigned ▶ Running 2 73
Dispatch 72.0d
Holding 22.0d (excluded)
Coordinators 2.8d
Billing 0.6d
✓ SLA Met
Dispatch
72.0 days
Over SLA
Holding (excluded from total)
22.0 days
Coordinators
2.8 days
Over SLA
Billing
0.6 days
Created: Dec 5, 2025 Due: Jun 30, 2026 Completed: Apr 22, 2026 (69 days early)
📅
95.0 days Total Age
⏱️
72.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
75.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 72.0 days stuck in "Entered"
⏱️
Total Delay 75.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
72.0d / 0.5d SLA
Ready for Release
22.0d
Assigned
2.8d / 0.5d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
0.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:02 AM
Work Order: WO-01319589
Type: Upgrade
Priority: PC
🚨 72.0 business days
✅
Status: Ready for Release by Rhonnie Reeves Mar 20, 8:56 AM
From: Entered
To: Ready for Release
Duration in Previous: 105d 6h
🚨 22.0 business days
👷
▶
2 Technician Assigned Apr 20, 1:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ben Saur
From: Ready for Release
To: Assigned
Duration in Previous: 31d 4h
⏳ 3.0 business days
⏱️
▶
2 Labor Added Apr 22, 6:18 PM
Labor Added → Status: Completed
✔️
Status: Completed by Konstantin Barsky
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2d 5h, 0m
⏳ 2.7 business days
📄
Status: Ready to Bill by Diane Patton Apr 24, 3:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 21h
⏳ 1.0 business days
📨
Status: Invoice Pending by Diane Patton Apr 25, 3:39 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 0h
💰
Status: Invoiced by Diane Patton Apr 25, 3:45 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
🚨 57.0 business days
🧾
Invoice Created Jul 17, 2:06 PM
Invoice Number: SM-260178

Bottlenecks

Entered
Duration: 72.0 business days (threshold: 4.0 business hours)
Exceeded by 71.5 business days
Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
N/A
Created
Dec 5, 1:02 AM
Invoice #
SM-260178

Work Details (1)

Name Type Status Qty Amount Date
WL-03196663 Labor Open 0.5 $56.48 Apr 22, 6:18 PM

Details