Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319617 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth AIT Distrib/Logistic CTR — 5050 Wesley Road, Apopka FL, 32712-5908

Dec 5, 2025 → Apr 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (20 biz days early)
Active: 71 biz days
Paused: 9 biz days
🕐 Clock stopped: Completed (Apr 2, 2026)
71d
▶ Clock Running
Status: Created
Dec 5 → Mar 20, 2026
71 business days (counted)
Running total: 71 of ? biz days used
⏸9d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → Apr 2, 2026
9 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 71 of ? biz days used
Created: Dec 5, 2025 Completed: Apr 2, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 20 Created ▶ Running 71 71
Mar 20 → Apr 2 Ready for Release ⏸ Paused 9 —
Apr 2 → Apr 2 Assigned ▶ Running 0 71
Dispatch 72.0d
Holding 10.0d (excluded)
Coordinators 0.6d
Field Work 0.7d
Billing 4.4d
✓ SLA Met
Dispatch
72.0 days
Over SLA
Holding (excluded from total)
10.0 days
Coordinators
0.6 days
Over SLA
Field Work
0.7 days
Billing
4.4 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Apr 3, 2026 (27 days early)
📅
81.6 days Total Age
⏱️
72.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
76.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 72.0 days stuck in "Entered"
⏱️
Total Delay 76.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
72.0d / 0.5d SLA
Ready for Release
10.0d
Assigned
0.6d / 0.5d SLA
Completed
0.7d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
4.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:02 AM
Work Order: WO-01319617
Type: Upgrade
Priority: PC
🚨 72.0 business days
✅
Status: Ready for Release by Rhonnie Reeves Mar 20, 8:56 AM
From: Entered
To: Ready for Release
Duration in Previous: 105d 6h
🚨 10.0 business days
👷
▶
2 Technician Assigned Apr 2, 2:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ben Saur
From: Ready for Release
To: Assigned
Duration in Previous: 13d 5h
✔️
Status: Completed by Derick Velazquez Apr 2, 7:09 PM
From: Assigned
To: Completed
Duration in Previous: 4h 43m
⏱️
▶
2 Labor Added Apr 3, 12:52 AM
Labor Added → Status: Closed
🏁
Status: Closed by Derick Velazquez
From: Completed
To: Closed
Duration in Previous: 5h 44m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 6, 5:06 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 16h
⏳ 4.9 business days
📨
▶
3 Status: Invoice Pending Apr 10, 11:05 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-259033
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Entered
Duration: 72.0 business days (threshold: 4.0 business hours)
Exceeded by 71.5 business days
Assigned
Duration: 4.7 business hours (threshold: 4.0 business hours)
Exceeded by 0.7 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:02 AM
Invoice #
SM-259033

Work Details (1)

Name Type Status Qty Amount Date
WL-03172002 Labor Open 0.5 $56.48 Apr 3, 12:52 AM

Details