Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319624 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth AIT Distrib/Logistic CTR — 5050 Wesley Road, Apopka FL, 32712-5908

Dec 5, 2025 → Apr 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (46 biz days early)
Active: 72 biz days
Paused: 23 biz days
🕐 Clock stopped: Completed (Apr 23, 2026)
71d
▶ Clock Running
Status: Created
Dec 5 → Mar 20, 2026
71 business days (counted)
Running total: 71 of ? biz days used
⏸23d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → Apr 22, 2026
23 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 22 → Apr 23, 2026
1 business day (counted)
Running total: 72 of ? biz days used
Created: Dec 5, 2025 Completed: Apr 23, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 20 Created ▶ Running 71 71
Mar 20 → Apr 22 Ready for Release ⏸ Paused 23 —
Apr 22 → Apr 23 Assigned ▶ Running 1 72
Dispatch 72.0d
Holding 24.0d (excluded)
Coordinators 2.0d
Field Work 1.0d
✓ SLA Met
Dispatch
72.0 days
Over SLA
Holding (excluded from total)
24.0 days
Coordinators
2.0 days
Over SLA
Field Work
1.0 days
Created: Dec 5, 2025 Due: Jun 30, 2026 Completed: Apr 23, 2026 (68 days early)
📅
96.0 days Total Age
⏱️
72.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
73.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 72.0 days stuck in "Entered"
⏱️
Total Delay 73.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
72.0d / 0.5d SLA
Ready for Release
24.0d
Assigned
2.0d / 0.5d SLA
Completed
1.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:02 AM
Work Order: WO-01319624
Type: Upgrade
Priority: PC
🚨 72.0 business days
✅
Status: Ready for Release by Rhonnie Reeves Mar 20, 8:56 AM
From: Entered
To: Ready for Release
Duration in Previous: 105d 6h
🚨 24.0 business days
👷
▶
2 Technician Assigned Apr 22, 11:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ben Saur
From: Ready for Release
To: Assigned
Duration in Previous: 33d 3h
✔️
Status: Completed by Derick Velazquez Apr 23, 8:28 AM
From: Assigned
To: Completed
Duration in Previous: 20h 30m
⏱️
5x Labor Added Apr 23, 3:27 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 2.5, 0.5, 134
🏁
Status: Closed by Derick Velazquez Apr 23, 4:32 PM
From: Completed
To: Closed
Duration in Previous: 8h 3m
⏳ 1.9 business days
📄
Status: Ready to Bill by Diane Patton Apr 25, 3:30 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 22h
📨
Status: Invoice Pending by Diane Patton Apr 25, 3:39 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 9m
💰
▶
2 Status: Invoiced Apr 25, 3:45 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-260178

Bottlenecks

Entered
Duration: 72.0 business days (threshold: 4.0 business hours)
Exceeded by 71.5 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:02 AM
Invoice #
SM-260178

Work Details (5)

Name Type Status Qty Amount Date
WL-03198238 Labor Open 2.5 $0.00 Apr 23, 3:27 PM
WL-03198239 Labor Open 0.5 $0.00 Apr 23, 3:27 PM
WL-03198240 Travel Open 134 $0.00 Apr 23, 3:27 PM
WL-03198241 Expenses Open 1 $0.00 Apr 23, 3:27 PM
WL-03198242 Labor Open 0.5 $56.48 Apr 23, 3:28 PM

Details