Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319626 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth AIT Distrib/Logistic CTR — 5050 Wesley Road, Apopka FL, 32712-5908

Dec 5, 2025 → Feb 22, 2026

🔴 Behind
PC Per client agreement
Target: Jun 30, 2026
33 biz days left
Dispatch 53.0d
Coordinators 3.3d
Billing 9.9d
On Track
Dispatch
53.0 days
Over SLA
Coordinators
3.3 days
Over SLA
Billing
9.9 days
Created: Dec 5, 2025 Due: Jun 30, 2026 (46 days left)
📅
56.0 days Total Age
⏱️
53.0d in Entered Longest Stage
🔄
10 transitions Status Changes
⚠️
88.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 17, 2026
Visit 2 Feb 18, 2026

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Incomplete • 161 days old
🚨
Primary Delay 53.0 days stuck in "Entered"
⏱️
Total Delay 88.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
53.0d / 0.5d SLA
Assigned
3.3d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
36.4d / 1.0d SLA
WO Correction Needed
8.9d
Billing Review
1.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
4/16/26 Ycampos - Placing WO in WOC per Fady. FYI - in addition to duplicate nosecone, tech went to site 2x, pls confirm this is correct.

4/15/26 Ycampos - Nosecone duplicate still hasn't been updated. Placing WO in BR for Fady and supervisors to address.

2/26/26 DPatton - WO has duplicate SN (JC12602-5405-006354 - same as WO 1322605) and this WO has 2 labor lines. Please correct SN & update labor WDL or remove it needed. Reminder to make sure the SN matches the checklist/photos. 

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:02 AM
Work Order: WO-01319626
Type: Upgrade
Priority: PC
🚨 53.0 business days
👷
▶
2 Technician Assigned Feb 17, 4:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rebecca Arnold
From: Entered
To: Assigned
Duration in Previous: 74d 15h
⏳ 3.9 business days
✔️
Status: Completed by Konstantin Barsky Feb 21, 4:18 PM
From: Assigned
To: Completed
Duration in Previous: 3d 23h
⏱️
▶
2 2x Labor Added Feb 22, 1:20 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Konstantin Barsky
From: Completed
To: Closed
Duration in Previous: 21h 2m
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 25, 1:29 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 0h
🏁
Status: Closed by Konstantin Barsky Feb 25, 10:13 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 8h 43m
✏️
Status: WO Correction Needed by Diane Patton Feb 26, 12:13 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 14h 0m
⏳ 3.0 business days
🏁
Status: Closed by Konstantin Barsky Mar 2, 9:44 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 4d 9h
🚨 32.3 business days
💵
Status: Billing Review by Yecenia Campos Apr 15, 11:19 PM
From: Closed
To: Billing Review
Duration in Previous: 44d 0h
✏️
Status: WO Correction Needed by Yecenia Campos Apr 16, 2:53 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 15h 33m
⚠️ 5.0 business days
⚠️
Status: Incomplete by Konstantin Barsky Apr 22, 5:33 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 6d 2h

Bottlenecks

Entered
Duration: 53.0 business days (threshold: 4.0 business hours)
Exceeded by 52.5 business days
Assigned
Duration: 3.3 business days (threshold: 4.0 business hours)
Exceeded by 2.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 32.4 business days (threshold: 1.0 business days)
Exceeded by 31.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Incomplete
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
N/A
Created
Dec 5, 1:02 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03115525 Labor Open 0.5 $56.48 Feb 22, 1:20 PM
WL-03115526 Labor Open 0.25 $38.75 Feb 22, 1:20 PM

Details