Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319626 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth AIT Distrib/Logistic CTR — 5050 Wesley Road, Apopka FL, 32712-5908

Dec 5, 2025 → Sep 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✗ SLA Missed (47 biz days late)
Active: 188 biz days
🕐 Clock stopped: Completed (Sep 6, 2026)
48d
▶ Clock Running
Status: Created
Dec 5 → Feb 17, 2026
48 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 21, 2026
3 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Completed
Feb 21 → Feb 22, 2026
0 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Closed
Feb 22 → Feb 25, 2026
3 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 25 → Feb 26, 2026
1 business day (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Closed
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 26 → Mar 3, 2026
3 business days (counted)
Running total: 58 of ? biz days used
32d
▶ Clock Running
Status: Closed
Mar 3 → Apr 16, 2026
32 business days (counted)
Running total: 90 of ? biz days used
▶ Clock Running
Status: Billing Review
Apr 16 → Apr 16, 2026
0 business days (counted)
Running total: 90 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Apr 16 → Apr 22, 2026
4 business days (counted)
Running total: 94 of ? biz days used
59d
▶ Clock Running
Status: Incomplete
Apr 22 → Jul 17, 2026
59 business days (counted)
Running total: 153 of ? biz days used
▶ Clock Running
Status: Closed
Jul 17 → Jul 17, 2026
0 business days (counted)
Running total: 153 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Jul 17 → Jul 22, 2026
3 business days (counted)
Running total: 156 of ? biz days used
▶ Clock Running
Status: Incomplete
Jul 22 → Aug 1, 2026
7 business days (counted)
Running total: 163 of ? biz days used
25d
▶ Clock Running
Status: Scheduled
Aug 1 → Sep 6, 2026
25 business days (counted)
Running total: 188 of ? biz days used
Created: Dec 5, 2025 Completed: Sep 6, 2026
Show SLA Clock Detail (15 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 17 Created ▶ Running 48 48
Feb 17 → Feb 21 Assigned ▶ Running 3 51
Feb 21 → Feb 22 Completed ▶ Running 0 51
Feb 22 → Feb 25 Closed ▶ Running 3 54
Feb 25 → Feb 26 WO Correction Needed ▶ Running 1 55
Feb 26 → Feb 26 Closed ▶ Running 0 55
Feb 26 → Mar 3 WO Correction Needed ▶ Running 3 58
Mar 3 → Apr 16 Closed ▶ Running 32 90
Apr 16 → Apr 16 Billing Review ▶ Running 0 90
Apr 16 → Apr 22 WO Correction Needed ▶ Running 4 94
Apr 22 → Jul 17 Incomplete ▶ Running 59 153
Jul 17 → Jul 17 Closed ▶ Running 0 153
Jul 17 → Jul 22 WO Correction Needed ▶ Running 3 156
Jul 22 → Aug 1 Incomplete ▶ Running 7 163
Aug 1 → Sep 6 Scheduled ▶ Running 25 188
Dispatch 49.0d
Coordinators 28.3d
Incomplete 67.3d (excluded)
Billing 13.2d
✗ SLA Missed
Dispatch
49.0 days
Over SLA
Coordinators
28.3 days
Over SLA
Incomplete (excluded from total)
67.3 days
Billing
13.2 days
Created: Dec 5, 2025 Due: Jun 30, 2026 Completed: Sep 6, 2026 (67 days late)
📅
189.0 days Total Age
⏱️
59.3d in Incomplete Longest Stage
🔄
17 transitions Status Changes
⚠️
109.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 17, 2026
Visit 2 Feb 18, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 321 days old
🚨
Primary Delay 59.3 days stuck in "Incomplete"
⏱️
Total Delay 109.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
49.0d / 0.5d SLA
Assigned
3.3d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
39.5d / 1.0d SLA
WO Correction Needed
12.1d
Billing Review
1.0d / 2.0d SLA
Incomplete
67.3d
Scheduled
25.0d / 2.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
9-6-2026- FMessak-Confirmed unit is on line and has been upgraded with new nosecone Via fleet management software-  Picture attached – Ok to bill

4/16/26 Ycampos - Placing WO in WOC per Fady. FYI - in addition to duplicate nosecone, tech went to site 2x, pls confirm this is correct.

4/15/26 Ycampos - Nosecone duplicate still hasn't been updated. Placing WO in BR for Fady and supervisors to address.

2/26/26 DPatton - WO has duplicate SN (JC12602-5405-006354 - same as WO 1322605) and this WO has 2 labor lines. Please correct SN & update labor WDL or remove it needed. Reminder to make sure the SN matches the checklist/photos. 

🔧 Work Performed
Installed/upgraded nosecone. Confirmed unit is on line and has been upgraded with new nosecone Via fleet management software- Picture attached
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:02 AM
Work Order: WO-01319626
Type: Upgrade
Priority: PC
🚨 49.0 business days
👷
▶
2 Technician Assigned Feb 17, 4:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rebecca Arnold
From: Entered
To: Assigned
Duration in Previous: 74d 15h
⏳ 3.9 business days
✔️
Status: Completed by Konstantin Barsky Feb 21, 4:18 PM
From: Assigned
To: Completed
Duration in Previous: 3d 23h
⏱️
▶
2 2x Labor Added Feb 22, 1:20 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Konstantin Barsky
From: Completed
To: Closed
Duration in Previous: 21h 2m
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 25, 1:29 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 0h
🏁
Status: Closed by Konstantin Barsky Feb 25, 10:13 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 8h 43m
✏️
Status: WO Correction Needed by Diane Patton Feb 26, 12:13 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 14h 0m
⏳ 3.0 business days
🏁
Status: Closed by Konstantin Barsky Mar 2, 9:44 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 4d 9h
🚨 32.3 business days
💵
Status: Billing Review by Yecenia Campos Apr 15, 11:19 PM
From: Closed
To: Billing Review
Duration in Previous: 44d 0h
✏️
Status: WO Correction Needed by Yecenia Campos Apr 16, 2:53 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 15h 33m
⚠️ 5.0 business days
⚠️
Status: Incomplete by Konstantin Barsky Apr 22, 5:33 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 6d 2h
🚨 59.8 business days
🏁
Status: Closed by Konstantin Barsky Jul 17, 1:37 PM
From: Incomplete
To: Closed
Duration in Previous: 85d 20h
✏️
Status: WO Correction Needed by Timothy Amburgey Jul 17, 2:19 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 41m
⏳ 3.0 business days
⚠️
Status: Incomplete by Konstantin Barsky Jul 21, 11:32 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 4d 9h
⚠️ 8.1 business days
🗓️
▶
2 Status: Scheduled Aug 1, 2:05 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Konstantin Barsky
Scheduled For: 2026-08-17T04:00:00.000+0000
🚨 12.0 business days
📅
Dispatch Scheduled by Konstantin Barsky Aug 18, 9:37 AM
Scheduled For: 2026-08-24T04:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Konstantin Barsky Aug 23, 6:31 PM
Scheduled For: 2026-08-26T04:00:00.000+0000
🚨 10.0 business days
✔️
Status: Completed by Fady Messak Sep 6, 1:36 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 36d 11h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Sep 10, 4:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 2h
📨
▶
2 Status: Invoice Pending Sep 10, 5:51 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-272512

Bottlenecks

Entered
Duration: 49.0 business days (threshold: 4.0 business hours)
Exceeded by 48.5 business days
Assigned
Duration: 3.3 business days (threshold: 4.0 business hours)
Exceeded by 2.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 32.4 business days (threshold: 1.0 business days)
Exceeded by 31.4 business days
Scheduled
Duration: 25.0 business days (threshold: 2.0 business days)
Exceeded by 23.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
Aug 26, 12:00 AM
Created
Dec 5, 1:02 AM
Invoice #
SM-272512

Work Details (2)

Name Type Status Qty Amount Date
WL-03115525 Labor Open 0.5 $56.48 Feb 22, 1:20 PM
WL-03115526 Labor Open 0.25 $0.00 Feb 22, 1:20 PM

Details