Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319631 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth AIT Distrib/Logistic CTR — 5050 Wesley Road, Apopka FL, 32712-5908

Dec 5, 2025 → Mar 25, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (26 biz days early)
Active: 74 biz days
🕐 Clock stopped: Completed (Mar 25, 2026)
65d
▶ Clock Running
Status: Created
Dec 5 → Mar 12, 2026
65 business days (counted)
Running total: 65 of ? biz days used
9d
▶ Clock Running
Status: Assigned
Mar 12 → Mar 25, 2026
9 business days (counted)
Running total: 74 of ? biz days used
Created: Dec 5, 2025 Completed: Mar 25, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 12 Created ▶ Running 65 65
Mar 12 → Mar 25 Assigned ▶ Running 9 74
Dispatch 66.0d
Coordinators 10.0d
Billing 1.0d
✓ SLA Met
Dispatch
66.0 days
Over SLA
Coordinators
10.0 days
Over SLA
Billing
1.0 days
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Mar 25, 2026 (36 days early)
📅
75.0 days Total Age
⏱️
66.0d in Entered Longest Stage
🔄
4 transitions Status Changes
⚠️
77.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 66.0 days stuck in "Entered"
⏱️
Total Delay 77.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
66.0d / 0.5d SLA
Assigned
10.0d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Upgrade Complete
🔍 Technician Findings
Upgrade Complete
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:02 AM
Work Order: WO-01319631
Type: Upgrade
Priority: PC
🚨 66.0 business days
👷
▶
2 Technician Assigned Mar 12, 11:00 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 97d 8h
🚨 10.0 business days
⏱️
▶
2 Labor Added Mar 25, 10:29 AM
Labor Added → Status: Completed
✔️
Status: Completed by Douglas Pearce
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 12d 23h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 27, 10:28 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 23h
📨
Status: Invoice Pending by Diane Patton Mar 27, 6:04 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 7h 36m, 0m
⚠️ 9.7 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-257737

Bottlenecks

Entered
Duration: 66.0 business days (threshold: 4.0 business hours)
Exceeded by 65.5 business days
Assigned
Duration: 10.0 business days (threshold: 4.0 business hours)
Exceeded by 9.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
N/A
Created
Dec 5, 1:02 AM
Invoice #
SM-257737

Work Details (1)

Name Type Status Qty Amount Date
WL-03158421 Labor Open 0.25 $56.48 Mar 25, 10:29 AM

Details