Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✗ SLA Missed (47 biz days late)
🕐 Clock stopped: Invoiced (Sep 5, 2026)
65d
▶ Clock Running
Status: Created
Dec 5 → Mar 12, 2026
65 business days (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 12 → Mar 25, 2026
9 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Completed
Mar 25 → Mar 25, 2026
0 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Closed
Mar 25 → Mar 26, 2026
1 business day (counted)
Running total: 75 of ? biz days used
42d
▶ Clock Running
Status: WO Correction Needed
Mar 26 → May 26, 2026
42 business days (counted)
Running total: 117 of ? biz days used
71d
▶ Clock Running
Status: Incomplete
May 26 → Sep 5, 2026
71 business days (counted)
Running total: 188 of ? biz days used
Created: Dec 5, 2025
Invoiced: Sep 5, 2026
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Dec 5 → Mar 12 |
Created |
▶ Running
|
65 |
65 |
| Mar 12 → Mar 25 |
Assigned |
▶ Running
|
9 |
74 |
| Mar 25 → Mar 25 |
Completed |
▶ Running
|
0 |
74 |
| Mar 25 → Mar 26 |
Closed |
▶ Running
|
1 |
75 |
| Mar 26 → May 26 |
WO Correction Needed |
▶ Running
|
42 |
117 |
| May 26 → Sep 5 |
Incomplete |
▶ Running
|
71 |
188 |
Incomplete
71.2d (excluded)
✗ SLA Missed
Dispatch
66.0 days
Over SLA
Coordinators
10.0 days
Over SLA
Incomplete (excluded from total)
71.2 days
Created: Dec 5, 2025
Due: Jun 30, 2026
Completed: Sep 5, 2026 (66 days late)
⏱️
71.2d in Incomplete
Longest Stage
🔄
7 transitions
Status Changes
⚠️
78.0d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
71.2 days stuck in "Incomplete"
⏱️
Total Delay
78.0 business days over SLA thresholds
SLA vs Actual Time by Status
Assigned
10.0d
/ 0.5d SLA
WO Correction Needed
43.0d
Ready to Bill
0.2d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
9-4-2026- FMessak- Confirmed unit is on line and has been upgraded with new nosecone Via fleet management software- Picture attached – Ok to bill
3/26/26 DPatton - Duplicate JC# JC12604-5405-007461 (same as WO 1322187)
🔧
Work Performed
Upgrade complete.Confirmed unit is on line and has been upgraded with new nosecone Via fleet management software- Picture attached
🔍
Technician Findings
Upgrade complete
⚠️
Problem Description
GCX Advent 5G Nosecone Upgrade
📄
Description
Jaco EVO Series Medical Carts
📞
Call Description
GCX Advent 5G Nosecone Upgrade
Timeline
📋
Work Order:
WO-01319632
Type:
Upgrade
Priority:
PC
👷
👷
From:
Entered
To:
Assigned
Duration in Previous:
97d 7h
⏱️
✔️
From:
Assigned, Completed
To:
Completed, Closed
Duration in Previous:
13d 0h, 0m
✏️
From:
Closed
To:
WO Correction Needed
Duration in Previous:
1d 1h
⚠️
From:
WO Correction Needed
To:
Incomplete
Duration in Previous:
61d 6h
🏁
From:
Incomplete
To:
Closed
Duration in Previous:
101d 2h
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
5d 19h
📨
🧾
Invoice Number:
SM-272512
Bottlenecks
Entered
Duration: 66.0 business days (threshold: 4.0 business hours)
Exceeded by 65.5 business days
Assigned
Duration: 10.0 business days (threshold: 4.0 business hours)
Exceeded by 9.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03158423 |
Labor |
Open |
0.25 |
$56.48 |
Mar 25, 10:35 AM |