Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319632 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth AIT Distrib/Logistic CTR — 5050 Wesley Road, Apopka FL, 32712-5908

Dec 5, 2025 → Mar 25, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
⚠ 32 biz days overdue
Active: 173 biz days
65d
▶ Clock Running
Status: Created
Dec 5 → Mar 12, 2026
65 business days (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 12 → Mar 25, 2026
9 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Completed
Mar 25 → Mar 25, 2026
0 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Closed
Mar 25 → Mar 26, 2026
1 business day (counted)
Running total: 75 of ? biz days used
42d
▶ Clock Running
Status: WO Correction Needed
Mar 26 → May 26, 2026
42 business days (counted)
Running total: 117 of ? biz days used
56d
▶ Clock Running
Status: Incomplete
May 26 → Aug 14, 2026
56 business days (counted)
Running total: 173 of ? biz days used
Created: Dec 5, 2025 Today
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 12 Created ▶ Running 65 65
Mar 12 → Mar 25 Assigned ▶ Running 9 74
Mar 25 → Mar 25 Completed ▶ Running 0 74
Mar 25 → Mar 26 Closed ▶ Running 1 75
Mar 26 → May 26 WO Correction Needed ▶ Running 42 117
May 26 → Aug 14 Incomplete ▶ Running 56 173
Dispatch 66.0d
Coordinators 10.0d
Billing 43.0d
⚠ Overdue
Dispatch
66.0 days
Over SLA
Coordinators
10.0 days
Over SLA
Billing
43.0 days
Created: Dec 5, 2025 Due: Jun 30, 2026 (45 days overdue)
📅
75.0 days Total Age
⏱️
66.0d in Entered Longest Stage
🔄
4 transitions Status Changes
⚠️
76.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Incomplete • 252 days old
🚨
Primary Delay 66.0 days stuck in "Entered"
⏱️
Total Delay 76.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
66.0d / 0.5d SLA
Assigned
10.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
WO Correction Needed
43.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/26/26 DPatton - Duplicate JC# JC12604-5405-007461 (same as WO 1322187)

🔧 Work Performed
Upgrade complete
🔍 Technician Findings
Upgrade complete
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:02 AM
Work Order: WO-01319632
Type: Upgrade
Priority: PC
🚨 66.0 business days
👷
▶
2 Technician Assigned Mar 12, 9:46 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 97d 7h
🚨 10.0 business days
⏱️
▶
2 Labor Added Mar 25, 10:35 AM
Labor Added → Status: Completed
✔️
Status: Completed by Douglas Pearce
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 13d 0h, 0m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Diane Patton Mar 26, 12:20 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 1h
🚨 43.0 business days
⚠️
Status: Incomplete by Fady Messak May 26, 6:39 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 61d 6h

Bottlenecks

Entered
Duration: 66.0 business days (threshold: 4.0 business hours)
Exceeded by 65.5 business days
Assigned
Duration: 10.0 business days (threshold: 4.0 business hours)
Exceeded by 9.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Incomplete
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
N/A
Created
Dec 5, 1:02 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03158423 Labor Open 0.25 $56.48 Mar 25, 10:35 AM

Details