Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319639 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth AIT Distrib/Logistic CTR — 5050 Wesley Road, Apopka FL, 32712-5908

Dec 5, 2025 → May 25, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (25 biz days early)
Active: 99 biz days
Paused: 17 biz days
🕐 Clock stopped: Completed (May 25, 2026)
71d
▶ Clock Running
Status: Created
Dec 5 → Mar 20, 2026
71 business days (counted)
Running total: 71 of ? biz days used
⏸17d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → Apr 14, 2026
17 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 14 → Apr 14, 2026
0 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Completed
Apr 14 → Apr 14, 2026
0 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Closed
Apr 14 → Apr 16, 2026
2 business days (counted)
Running total: 73 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Apr 16 → Apr 16, 2026
0 business days (counted)
Running total: 73 of ? biz days used
11d
▶ Clock Running
Status: Closed
Apr 16 → May 1, 2026
11 business days (counted)
Running total: 84 of ? biz days used
15d
▶ Clock Running
Status: Incomplete
May 1 → May 25, 2026
15 business days (counted)
Running total: 99 of ? biz days used
Created: Dec 5, 2025 Completed: May 25, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 20 Created ▶ Running 71 71
Mar 20 → Apr 14 Ready for Release ⏸ Paused 17 —
Apr 14 → Apr 14 Assigned ▶ Running 0 71
Apr 14 → Apr 14 Completed ▶ Running 0 71
Apr 14 → Apr 16 Closed ▶ Running 2 73
Apr 16 → Apr 16 WO Correction Needed ▶ Running 0 73
Apr 16 → May 1 Closed ▶ Running 11 84
May 1 → May 25 Incomplete ▶ Running 15 99
Dispatch 72.0d
Holding 18.0d (excluded)
Coordinators 0.2d
Incomplete 15.5d (excluded)
Billing 4.5d
✓ SLA Met
Dispatch
72.0 days
Over SLA
Holding (excluded from total)
18.0 days
Coordinators
0.2 days
Incomplete (excluded from total)
15.5 days
Billing
4.5 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2026 Completed: May 25, 2026 (36 days early)
📅
117.0 days Total Age
⏱️
72.0d in Entered Longest Stage
🔄
10 transitions Status Changes
⚠️
86.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 72.0 days stuck in "Entered"
⏱️
Total Delay 86.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
72.0d / 0.5d SLA
Ready for Release
18.0d
Assigned
0.2d / 0.5d SLA
Closed
14.5d / 1.0d SLA
WO Correction Needed
0.2d
Incomplete
15.5d
Ready to Bill
4.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/1/26 DPatton - Placing in Incomplete due to Duplicate nosecone SN (same as WO 1320344)


4/16/26 DPatton - Nosecone SN on the WO does not match the picture. Please correct. Thank you!

🔧 Work Performed
04/14/2026 LIser- Replaced and configured nose cone.
🔍 Technician Findings
04/14/2026 LIser- Nose cone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:02 AM
Work Order: WO-01319639
Type: Upgrade
Priority: PC
🚨 72.0 business days
✅
Status: Ready for Release by Rhonnie Reeves Mar 20, 8:56 AM
From: Entered
To: Ready for Release
Duration in Previous: 105d 6h
🚨 18.0 business days
👷
▶
2 Status: Assigned Apr 14, 2:42 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Ben Saur
Technician: Luis Iser
⏱️
▶
2 Labor Added Apr 14, 4:38 PM
Labor Added → Status: Completed
✔️
Status: Completed by Luis Iser
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1h 58m, 0m
⏳ 2.9 business days
✏️
Status: WO Correction Needed by Diane Patton Apr 16, 5:54 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 1h
🏁
Status: Closed by Luis Iser Apr 16, 7:30 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 35m
🚨 11.6 business days
⚠️
Status: Incomplete by Diane Patton May 1, 4:15 PM
From: Closed
To: Incomplete
Duration in Previous: 14d 20h
🚨 16.0 business days
✔️
Status: Completed by Fady Messak May 25, 2:06 PM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 23d 21h, 0m
⏳ 1.0 business days
📄
Status: Ready to Bill by Diane Patton May 26, 5:23 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 3h
⏳ 4.8 business days
📨
▶
3 Status: Invoice Pending Jun 1, 6:14 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-263527
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Entered
Duration: 72.0 business days (threshold: 4.0 business hours)
Exceeded by 71.5 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 11.1 business days (threshold: 1.0 business days)
Exceeded by 10.1 business days
Ready to Bill
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Luis Iser
Scheduled
N/A
Created
Dec 5, 1:02 AM
Invoice #
SM-263527

Work Details (1)

Name Type Status Qty Amount Date
WL-03185750 Labor Open 0.5 $56.48 Apr 14, 4:38 PM

Details