Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319642 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth AIT Distrib/Logistic CTR — 5050 Wesley Road, Apopka FL, 32712-5908

Dec 5, 2025 → May 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (35 biz days early)
Active: 71 biz days
Paused: 35 biz days
🕐 Clock stopped: Completed (May 10, 2026)
71d
▶ Clock Running
Status: Created
Dec 5 → Mar 20, 2026
71 business days (counted)
Running total: 71 of ? biz days used
⏸35d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → May 8, 2026
35 business days (not counted)
▶ Clock Running
Status: Assigned
May 8 → May 10, 2026
0 business days (counted)
Running total: 71 of ? biz days used
Created: Dec 5, 2025 Completed: May 10, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 20 Created ▶ Running 71 71
Mar 20 → May 8 Ready for Release ⏸ Paused 35 —
May 8 → May 10 Assigned ▶ Running 0 71
Dispatch 72.0d
Holding 36.0d (excluded)
Coordinators 1.0d
Field Work 0.4d
Billing 2.8d
✓ SLA Met
Dispatch
72.0 days
Over SLA
Holding (excluded from total)
36.0 days
Coordinators
1.0 days
Over SLA
Field Work
0.4 days
Billing
2.8 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2026 Completed: May 11, 2026 (50 days early)
📅
107.4 days Total Age
⏱️
72.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
75.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 72.0 days stuck in "Entered"
⏱️
Total Delay 75.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
72.0d / 0.5d SLA
Ready for Release
36.0d
Assigned
1.0d / 0.5d SLA
Completed
0.4d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
2.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:02 AM
Work Order: WO-01319642
Type: Upgrade
Priority: PC
🚨 72.0 business days
✅
Status: Ready for Release by Rhonnie Reeves Mar 20, 8:56 AM
From: Entered
To: Ready for Release
Duration in Previous: 105d 6h
🚨 36.0 business days
👷
▶
2 Technician Assigned May 8, 11:20 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ben Saur
From: Ready for Release
To: Assigned
Duration in Previous: 49d 2h
⏳ 1.0 business days
⏱️
▶
2 Labor Added May 9, 9:29 PM
Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Assigned
To: Completed
Duration in Previous: 1d 10h
⏳ 0.0 business days
🏁
Status: Closed by Raymond Ebanks May 10, 11:35 PM
From: Completed
To: Closed
Duration in Previous: 1d 2h
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton May 13, 1:55 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 14h
⏳ 3.0 business days
📨
▶
3 Status: Invoice Pending May 15, 7:05 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-262252
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Entered
Duration: 72.0 business days (threshold: 4.0 business hours)
Exceeded by 71.5 business days
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
N/A
Created
Dec 5, 1:02 AM
Invoice #
SM-262252

Work Details (1)

Name Type Status Qty Amount Date
WL-03220834 Labor Open 0.75 $56.48 May 9, 9:29 PM

Details