Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319647 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth AIT Distrib/Logistic CTR — 5050 Wesley Road, Apopka FL, 32712-5908

Dec 5, 2025 → Apr 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (45 biz days early)
Active: 74 biz days
Paused: 22 biz days
🕐 Clock stopped: Completed (Apr 25, 2026)
71d
▶ Clock Running
Status: Created
Dec 5 → Mar 20, 2026
71 business days (counted)
Running total: 71 of ? biz days used
⏸22d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → Apr 21, 2026
22 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 21 → Apr 25, 2026
3 business days (counted)
Running total: 74 of ? biz days used
Created: Dec 5, 2025 Completed: Apr 25, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 20 Created ▶ Running 71 71
Mar 20 → Apr 21 Ready for Release ⏸ Paused 22 —
Apr 21 → Apr 25 Assigned ▶ Running 3 74
Dispatch 72.0d
Holding 23.0d (excluded)
Coordinators 4.0d
Billing 3.3d
✓ SLA Met
Dispatch
72.0 days
Over SLA
Holding (excluded from total)
23.0 days
Coordinators
4.0 days
Over SLA
Billing
3.3 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2026 Completed: Apr 25, 2026 (66 days early)
📅
97.0 days Total Age
⏱️
72.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
78.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 72.0 days stuck in "Entered"
⏱️
Total Delay 78.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
72.0d / 0.5d SLA
Ready for Release
23.0d
Assigned
4.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
3.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:02 AM
Work Order: WO-01319647
Type: Upgrade
Priority: PC
🚨 72.0 business days
✅
Status: Ready for Release by Rhonnie Reeves Mar 20, 8:56 AM
From: Entered
To: Ready for Release
Duration in Previous: 105d 6h
🚨 23.0 business days
👷
▶
2 Technician Assigned Apr 21, 10:49 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ben Saur
From: Ready for Release
To: Assigned
Duration in Previous: 32d 1h
⏳ 4.0 business days
⏱️
▶
2 2x Labor Added Apr 24, 10:13 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Konstantin Barsky
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3d 11h, 0m
⏳ 2.2 business days
📄
Status: Ready to Bill by Diane Patton Apr 28, 5:53 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 19h
⏳ 3.8 business days
📨
▶
2 Status: Invoice Pending May 1, 6:54 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 52.6 business days
🧾
Invoice Created Jul 17, 2:06 PM
Invoice Number: SM-260864

Bottlenecks

Entered
Duration: 72.0 business days (threshold: 4.0 business hours)
Exceeded by 71.5 business days
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
N/A
Created
Dec 5, 1:02 AM
Invoice #
SM-260864

Work Details (2)

Name Type Status Qty Amount Date
WL-03200599 Labor Open 1 $0.00 Apr 24, 10:13 PM
WL-03200600 Labor Open 0.5 $56.48 Apr 24, 10:13 PM

Details