Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01320082 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth East Orlando — 7727 Lake Underhill Rd, Orlando FL, 32822

Dec 5, 2025 → Feb 23, 2026

✅ Completed

PC Per client agreement

Target: Feb 27, 2026

🕐 Clock stopped: Completed (Feb 23)

✓ SLA Met (4d early)

Dispatch 57.0d

Coordinators 0.2d

Field Work 0.4d

Billing 1.8d

✓ SLA Met

Dispatch
57.0 days
Over SLA

Coordinators
0.2 days

Field Work
0.4 days

Billing
1.8 days
Over SLA

Created: Dec 5, 2025 Due: Feb 27, 2026 Completed: Feb 23, 2026 (4 days early)

📅

57.0 days Total Age

⏱️

57.0d in Entered Longest Stage

🔄

6 transitions Status Changes

⚠️

59.3d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

4 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays

Invoiced • 161 days old

🚨

Primary Delay 57.0 days stuck in "Entered"

⏱️

Total Delay 59.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

57.0d / 0.5d SLA

Assigned

0.2d / 0.5d SLA

Completed

0.4d / 1.0d SLA

Closed

3.0d / 1.0d SLA

Ready to Bill

1.7d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        GCX Advent 5G Nosecone Upgrade                    

🔍 Technician Findings

                        GCX Advent 5G Nosecone Upgrade                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        GCX Advent 5G Nosecone Upgrade                    

Timeline

📋

Work Order Created Dec 5, 1:02 AM

Work Order: WO-01320082

Type: Upgrade

Priority: PC

🚨 57.0 business days

👷

▶

2 Technician Assigned Feb 23, 2:07 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Ashley Luman

From: Entered

To: Assigned

Duration in Previous: 80d 13h

🔧

▶

2 Status: Tech On Site Feb 23, 3:33 PM

Status: Tech On Site → 4x Labor Added

⏱️

4x Labor Added

Type: Labor, Travel, Expenses

Status: Open

Qty: 0.75, 0.5, 14

🏁

Status: Closed by Robert Lewis Feb 23, 6:54 PM

From: Completed

To: Closed

Duration in Previous: 3h 19m

⏳ 3.6 business days

📄

Status: Ready to Bill by Diane Patton Feb 26, 1:02 PM

From: Closed

To: Ready to Bill

Duration in Previous: 2d 18h

⏳ 2.0 business days

📨

Status: Invoice Pending by Diane Patton Feb 27, 6:19 PM

From: Ready to Bill

To: Invoice Pending

Duration in Previous: 1d 5h

💰

Status: Invoiced by Yecenia Campos Feb 27, 6:26 PM

From: Invoice Pending

To: Invoiced

Duration in Previous: 6m

🧾

Invoice Created Feb 27, 6:36 PM

Invoice Number: SM-255231

Bottlenecks

Entered

Duration: 57.0 business days (threshold: 4.0 business hours)

Exceeded by 56.5 business days

Closed

Duration: 3.0 business days (threshold: 1.0 business days)

Exceeded by 2.0 business days

Ready to Bill

Duration: 1.7 business days (threshold: 1.0 business days)

Exceeded by 6.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Robert Lewis

Scheduled

N/A

Created

Dec 5, 1:02 AM

Invoice #

SM-255231

Work Details (4)

Name	Type	Status	Qty	Amount	Date
WL-03116412	Labor	Open	0.75	$56.48	Feb 23, 3:37 PM
WL-03116413	Labor	Open	0.5	$0.00	Feb 23, 3:37 PM
WL-03116414	Travel	Open	14	$0.00	Feb 23, 3:37 PM
WL-03116415	Expenses	Open	1	$0.00	Feb 23, 3:37 PM