Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01320180 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth East Orlando — 7727 Lake Underhill Rd, Orlando FL, 32822

Dec 5, 2025 → Feb 10, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Feb 8)
✓ SLA Met (81d early)
Dispatch 43.0d
Coordinators 3.5d
Field Work 2.0d
Billing 0.9d
✓ SLA Met
Dispatch
43.0 days
Over SLA
Coordinators
3.5 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
0.9 days
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 10, 2026 (79 days early)
📅
48.0 days Total Age
⏱️
43.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
48.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 43.0 days stuck in "Entered"
⏱️
Total Delay 48.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
43.0d / 0.5d SLA
Assigned
3.5d / 0.5d SLA
Completed
2.0d / 1.0d SLA
Closed
3.4d / 1.0d SLA
Ready to Bill
0.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:02 AM
Work Order: WO-01320180
Type: Upgrade
Priority: PC
🚨 43.0 business days
👷
▶
2 Status: Assigned Feb 3, 2:59 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Mandy Newman
Technician: Luis Iser
🆕
▶
2 Status: Entered Feb 3, 3:12 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Mandy Newman
Technician: Derick Velazquez
⏳ 4.0 business days
⏱️
Labor Added Feb 8, 1:41 PM
Type: Labor
Status: Open
Qty: 0.75
⏱️
▶
2 Labor Added Feb 8, 1:49 PM
Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Derick Velazquez Feb 8, 1:54 PM
From: Assigned
To: Completed
Duration in Previous: 4d 22h
🚗
Travel Added Feb 8, 9:56 PM
Type: Travel
Status: Open
Qty: 38
⏳ 2.0 business days
🏁
Status: Closed by Derick Velazquez Feb 10, 3:44 PM
From: Completed
To: Closed
Duration in Previous: 2d 1h
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 13, 10:16 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 18h
📨
▶
2 Status: Invoice Pending Feb 13, 5:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 6.8 business days
🧾
Invoice Created Feb 23, 8:15 AM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 43.0 business days (threshold: 4.0 business hours)
Exceeded by 42.5 business days
Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:02 AM
Invoice #
SM-254032

Work Details (4)

Name Type Status Qty Amount Date
WL-03096872 Labor Open 0.75 $56.48 Feb 8, 1:41 PM
WL-03096887 Labor Open 1 $0.00 Feb 8, 1:49 PM
WL-03096889 Expenses Open 1 $0.00 Feb 8, 1:50 PM
WL-03097198 Travel Open 38 $0.00 Feb 8, 9:56 PM

Details