Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01320243 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth East Orlando — 7727 Lake Underhill Rd, Orlando FL, 32822

Dec 5, 2025 → Feb 22, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Feb 21)
✓ SLA Met (68d early)
Dispatch 54.0d
Coordinators 2.8d
Field Work 0.4d
Billing 2.3d
✓ SLA Met
Dispatch
54.0 days
Over SLA
Coordinators
2.8 days
Over SLA
Field Work
0.4 days
Billing
2.3 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 23, 2026 (66 days early)
📅
56.4 days Total Age
⏱️
54.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
59.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 54.0 days stuck in "Entered"
⏱️
Total Delay 59.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
54.0d / 0.5d SLA
Assigned
2.8d / 0.5d SLA
Completed
0.4d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:02 AM
Work Order: WO-01320243
Type: Upgrade
Priority: PC
🚨 54.0 business days
👷
▶
2 Technician Assigned Feb 18, 12:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 75d 11h
⏳ 3.0 business days
⏱️
▶
2 Labor Added Feb 20, 9:33 PM
Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Assigned
To: Completed
Duration in Previous: 2d 8h
⏳ 0.3 business days
🏁
Status: Closed by Raymond Ebanks Feb 22, 10:31 PM
From: Completed
To: Closed
Duration in Previous: 2d 0h
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 25, 5:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 18h
⏳ 2.9 business days
📨
Status: Invoice Pending by Diane Patton Feb 27, 6:19 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 1h
💰
Status: Invoiced by Yecenia Campos Feb 27, 6:26 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
🚨 29.7 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-255231

Bottlenecks

Entered
Duration: 54.0 business days (threshold: 4.0 business hours)
Exceeded by 53.5 business days
Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
N/A
Created
Dec 5, 1:02 AM
Invoice #
SM-255231

Work Details (1)

Name Type Status Qty Amount Date
WL-03114795 Labor Open 0.75 $56.48 Feb 20, 9:33 PM

Details