Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01320246 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth East Orlando — 7727 Lake Underhill Rd, Orlando FL, 32822

Dec 5, 2025 → Feb 23, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Feb 21)
✓ SLA Met (68d early)
Dispatch 54.0d
Coordinators 2.9d
Field Work 1.0d
Billing 47.7d
✓ SLA Met
Dispatch
54.0 days
Over SLA
Coordinators
2.9 days
Over SLA
Field Work
1.0 days
Billing
47.7 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 23, 2026 (66 days early)
📅
57.0 days Total Age
⏱️
54.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
102.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 54.0 days stuck in "Entered"
⏱️
Total Delay 102.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
54.0d / 0.5d SLA
Assigned
2.9d / 0.5d SLA
Completed
1.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Billing Review
43.2d / 2.0d SLA
Ready to Bill
4.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

**WO has Wait Time**

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:02 AM
Work Order: WO-01320246
Type: Upgrade
Priority: PC
🚨 54.0 business days
👷
▶
2 Technician Assigned Feb 18, 11:41 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 75d 10h
⏳ 3.0 business days
✔️
Status: Completed by Raymond Ebanks Feb 20, 11:18 PM
From: Assigned
To: Completed
Duration in Previous: 2d 11h
⏱️
▶
2 4x Labor Added Feb 20, 11:56 PM
4x Labor Added → 2x Travel Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 52, 28
⏳ 0.4 business days
🏁
Status: Closed by Raymond Ebanks Feb 23, 2:50 AM
From: Completed
To: Closed
Duration in Previous: 2d 3h
⏳ 3.0 business days
💵
Status: Billing Review by Diane Patton Feb 25, 5:02 PM
From: Closed
To: Billing Review
Duration in Previous: 2d 14h
🚨 43.9 business days
📄
Status: Ready to Bill by Diane Patton Apr 27, 4:25 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 60d 22h
⏳ 4.9 business days
📨
▶
3 Status: Invoice Pending May 1, 6:54 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-260864
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Entered
Duration: 54.0 business days (threshold: 4.0 business hours)
Exceeded by 53.5 business days
Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Billing Review
Duration: 43.2 business days (threshold: 2.0 business days)
Exceeded by 41.2 business days
Ready to Bill
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
N/A
Created
Dec 5, 1:02 AM
Invoice #
SM-260864

Work Details (6)

Name Type Status Qty Amount Date
WL-03115000 Labor Open 1.5 $0.00 Feb 20, 11:56 PM
WL-03115001 Labor Open 1 $0.00 Feb 20, 11:56 PM
WL-03115002 Labor Open 0.5 $0.00 Feb 20, 11:56 PM
WL-03115003 Labor Open 0.75 $56.48 Feb 20, 11:56 PM
WL-03115004 Travel Open 52 $0.00 Feb 20, 11:57 PM
WL-03115005 Travel Open 28 $0.00 Feb 20, 11:57 PM

Details