Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01320269 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth East Orlando — 7727 Lake Underhill Rd, Orlando FL, 32822

Dec 5, 2025 → Jan 28, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 26)
✓ SLA Met (5d early)
Dispatch 33.0d
Coordinators 3.9d
Field Work 3.1d
Billing 4.1d
✓ SLA Met
Dispatch
33.0 days
Over SLA
Coordinators
3.9 days
Over SLA
Field Work
3.1 days
Over SLA
Billing
4.1 days
Over SLA
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 29, 2026 (2 days early)
📅
39.1 days Total Age
⏱️
33.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
41.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 33.0 days stuck in "Entered"
⏱️
Total Delay 41.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
33.0d / 0.5d SLA
Scheduled
3.9d / 2.0d SLA
Completed
3.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
4.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:02 AM
Work Order: WO-01320269
Type: Upgrade
Priority: PC
🚨 33.0 business days
👷
▶
3 Technician Assigned Jan 20, 2:36 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 46d 13h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-20T17:00:00.000+0000
⏳ 4.0 business days
⏱️
Labor Added Jan 25, 9:25 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Jan 25, 9:36 PM
From: Scheduled
To: Completed
Duration in Previous: 5d 7h
⏳ 3.0 business days
🏁
Status: Closed by Derick Velazquez Jan 28, 8:06 PM
From: Completed
To: Closed
Duration in Previous: 2d 22h
⏳ 3.5 business days
📄
Status: Ready to Bill by Diane Patton Feb 2, 6:21 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 22h
⏳ 4.7 business days
📨
▶
2 Status: Invoice Pending Feb 6, 6:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 6.7 business days
🧾
Invoice Created Feb 16, 11:49 AM
Invoice Number: SM-253399

Bottlenecks

Entered
Duration: 33.0 business days (threshold: 4.0 business hours)
Exceeded by 32.5 business days
Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Completed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
Jan 20, 12:00 PM
Created
Dec 5, 1:02 AM
Invoice #
SM-253399

Work Details (1)

Name Type Status Qty Amount Date
WL-03078454 Labor Open 0.75 $56.48 Jan 25, 9:25 PM

Details