Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01320271 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth East Orlando — 7727 Lake Underhill Rd, Orlando FL, 32822

Dec 5, 2025 → Jan 31, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Feb 2)
✗ SLA Missed (1d late)
Dispatch 33.0d
Coordinators 4.3d
Field Work 0.0d
Billing 8.3d
✗ SLA Missed
Dispatch
33.0 days
Over SLA
Coordinators
4.3 days
Over SLA
Field Work
0.0 days
Billing
8.3 days
Over SLA
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 31, 2026 (on time)
📅
41.0 days Total Age
⏱️
33.0d in Entered Longest Stage
🔄
13 transitions Status Changes
⚠️
44.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 33.0 days stuck in "Entered"
⏱️
Total Delay 44.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
33.0d / 0.5d SLA
Scheduled
4.3d / 2.0d SLA
Closed
11.0d / 1.0d SLA
Billing Review
4.5d / 2.0d SLA
WO Correction Needed
2.8d
Completed
0.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/6/26 DPatton - JC#'s are the same JC12551-5405-005069

Please complete checklist wizard

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:02 AM
Work Order: WO-01320271
Type: Upgrade
Priority: PC
🚨 33.0 business days
👷
▶
3 Technician Assigned Jan 20, 1:19 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 46d 12h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-20T17:00:00.000+0000
⏳ 4.0 business days
⏱️
3x Labor Added Jan 25, 10:54 PM
Type: Labor
Status: Open
Qty: 2, 0.75, 3.75
💵
2x Expenses Added Jan 25, 11:32 PM
Type: Expenses
Status: Open
Qty: 1
🚗
▶
2 2x Travel Added Jan 25, 11:38 PM
2x Travel Added → Status: Completed
✔️
Status: Completed by Horace Barnes
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 10h, 0m
⚠️ 5.0 business days
💵
▶
2 Status: Billing Review Jan 30, 11:37 AM
Status: Billing Review → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Diane Patton
From: Billing Review
To: WO Correction Needed
Duration in Previous: 4m
⏳ 1.0 business days
✔️
Status: Completed by Horace Barnes Feb 1, 7:19 PM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 2d 7h, 0m
⚠️
▶
2 Status: Incomplete Feb 2, 2:37 PM
Status: Incomplete → Status: Closed
🏁
Status: Closed by Fady Messak
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 5.0 business days
💵
Status: Billing Review by Diane Patton Feb 6, 3:17 PM
From: Closed
To: Billing Review
Duration in Previous: 4d 0h
⚠️ 5.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 12, 12:04 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 5d 20h
🏁
Status: Closed by Horace Barnes Feb 13, 5:51 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 17h 46m
📄
Status: Ready to Bill by Diane Patton Feb 13, 9:17 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3h 26m
📨
▶
2 Status: Invoice Pending Feb 13, 5:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 12.8 business days
🧾
Invoice Created Mar 3, 7:56 AM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 33.0 business days (threshold: 4.0 business hours)
Exceeded by 32.5 business days
Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days
Billing Review
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
Jan 20, 12:00 PM
Created
Dec 5, 1:02 AM
Invoice #
SM-254032

Work Details (7)

Name Type Status Qty Amount Date
WL-03078517 Labor Open 2 $0.00 Jan 25, 10:54 PM
WL-03078516 Labor Open 0.75 $56.48 Jan 25, 10:54 PM
WL-03078518 Labor Open 3.75 $0.00 Jan 25, 10:54 PM
WL-03078567 Expenses Open 1 $0.00 Jan 25, 11:32 PM
WL-03078568 Expenses Open 1 $0.00 Jan 25, 11:32 PM
WL-03078577 Travel Open 82 $0.00 Jan 25, 11:38 PM
WL-03078576 Travel Open 82 $0.00 Jan 25, 11:38 PM

Details