Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01320902 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Kissimmee — 2450 N Orange Blossom Trail, Kissimmee FL, 34744

Dec 5, 2025 → Feb 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (49 biz days early)
Active: 51 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
50d
▶ Clock Running
Status: Created
Dec 5 → Feb 19, 2026
50 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 19 → Feb 21, 2026
1 business day (counted)
Running total: 51 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 21, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 19 Created ▶ Running 50 50
Feb 19 → Feb 21 Assigned ▶ Running 1 51
Dispatch 51.0d
Coordinators 1.9d
Field Work 1.0d
Billing 42.2d
✓ SLA Met
Dispatch
51.0 days
Over SLA
Coordinators
1.9 days
Over SLA
Field Work
1.0 days
Billing
42.2 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 23, 2026 (66 days early)
📅
53.0 days Total Age
⏱️
51.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
94.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 51.0 days stuck in "Entered"
⏱️
Total Delay 94.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
51.0d / 0.5d SLA
Assigned
1.9d / 0.5d SLA
Completed
1.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Billing Review
42.2d / 2.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

**WO has Wait Time**

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:03 AM
Work Order: WO-01320902
Type: Upgrade
Priority: PC
🚨 51.0 business days
👷
▶
2 Technician Assigned Feb 19, 11:42 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 76d 10h
⏳ 2.0 business days
⏱️
▶
2 5x Labor Added Feb 21, 9:30 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Assigned
To: Completed
Duration in Previous: 1d 21h
⏳ 0.4 business days
🏁
Status: Closed by Raymond Ebanks Feb 23, 3:13 AM
From: Completed
To: Closed
Duration in Previous: 1d 17h
⏳ 3.0 business days
💵
Status: Billing Review by Diane Patton Feb 25, 5:03 PM
From: Closed
To: Billing Review
Duration in Previous: 2d 13h
🚨 42.9 business days
📄
Status: Ready to Bill by Diane Patton Apr 25, 1:51 PM
From: Billing Review, Ready to Bill
To: Ready to Bill, Billing Review
Duration in Previous: 58d 19h, 0m
📨
Status: Invoice Pending by Diane Patton Apr 25, 3:39 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 47m
💰
▶
2 Status: Invoiced Apr 25, 3:45 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-260178

Bottlenecks

Entered
Duration: 51.0 business days (threshold: 4.0 business hours)
Exceeded by 50.5 business days
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Billing Review
Duration: 42.2 business days (threshold: 2.0 business days)
Exceeded by 40.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
N/A
Created
Dec 5, 1:03 AM
Invoice #
SM-260178

Work Details (5)

Name Type Status Qty Amount Date
WL-03115098 Labor Open 1 $0.00 Feb 21, 9:30 AM
WL-03115099 Labor Open 0.25 $0.00 Feb 21, 9:30 AM
WL-03115100 Labor Open 0.5 $0.00 Feb 21, 9:30 AM
WL-03115101 Labor Open 0.75 $56.48 Feb 21, 9:30 AM
WL-03115102 Travel Open 77 $0.00 Feb 21, 9:30 AM

Details