Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321300 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Dec 5, 2025 → Jan 24, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 25)
✓ SLA Met (6d early)
Dispatch 34.0d
Coordinators 3.0d
Billing 0.9d
✓ SLA Met
Dispatch
34.0 days
Over SLA
Coordinators
3.0 days
Over SLA
Billing
0.9 days
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 25, 2026 (6 days early)
📅
36.0 days Total Age
⏱️
34.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
38.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 34.0 days stuck in "Entered"
⏱️
Total Delay 38.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
34.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
0.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321300
Type: Upgrade
Priority: PC
🚨 34.0 business days
👷
▶
3 Technician Assigned Jan 21, 11:05 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 47d 10h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-21T13:00:00.000+0000
⏱️
Labor Added Jan 21, 2:54 PM
Type: Labor
Status: Open
Qty: 0.75
⏳ 3.0 business days
⏱️
▶
3 2x Labor Added Jan 24, 9:46 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Raymond Ebanks
From: Scheduled
To: Completed
Duration in Previous: 3d 10h
🏁
Status: Closed by Raymond Ebanks
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Diane Patton Jan 30, 11:41 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 13h
⏳ 1.0 business days
📨
▶
2 Status: Invoice Pending Jan 31, 1:58 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 11.0 business days
🧾
Invoice Created Feb 16, 11:49 AM
Invoice Number: SM-252733

Bottlenecks

Entered
Duration: 34.0 business days (threshold: 4.0 business hours)
Exceeded by 33.5 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 7.9 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
Jan 21, 8:00 AM
Created
Dec 5, 1:04 AM
Invoice #
SM-252733

Work Details (3)

Name Type Status Qty Amount Date
WL-03073600 Labor Open 0.75 $56.48 Jan 21, 2:54 PM
WL-03078109 Labor Open 0.5 $0.00 Jan 24, 9:46 PM
WL-03078110 Travel Open 15 $0.00 Jan 24, 9:46 PM

Details