Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321342 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Dec 5, 2025 → Jan 26, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 26)
✓ SLA Met (5d early)
Dispatch 34.0d
Coordinators 3.9d
Field Work 0.0d
Billing 11.9d
✓ SLA Met
Dispatch
34.0 days
Over SLA
Coordinators
3.9 days
Over SLA
Field Work
0.0 days
Billing
11.9 days
Over SLA
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 26, 2026 (5 days early)
📅
37.0 days Total Age
⏱️
34.0d in Entered Longest Stage
🔄
10 transitions Status Changes
⚠️
51.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 34.0 days stuck in "Entered"
⏱️
Total Delay 51.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
34.0d / 0.5d SLA
Scheduled
3.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
12.5d / 1.0d SLA
Billing Review
4.3d / 2.0d SLA
WO Correction Needed
2.9d
Ready to Bill
4.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Missing checklist

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321342
Type: Upgrade
Priority: PC
🚨 34.0 business days
👷
▶
3 Status: Assigned Jan 21, 11:52 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: Horace Barnes
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-21T13:00:00.000+0000
⏳ 4.0 business days
⏱️
3x Labor Added Jan 26, 9:22 AM
Type: Labor, Travel
Status: Open
Qty: 0.75, 82
✔️
Status: Completed by Horace Barnes Jan 26, 10:16 AM
From: Scheduled
To: Completed
Duration in Previous: 4d 22h
🏁
Status: Closed by Horace Barnes Jan 26, 10:29 AM
From: Completed
To: Closed
Duration in Previous: 13m
🚨 10.0 business days
💵
Status: Billing Review by Diane Patton Feb 6, 4:27 PM
From: Closed
To: Billing Review
Duration in Previous: 11d 5h
⏳ 4.9 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 12, 12:12 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 5d 19h
🏁
Status: Closed by Horace Barnes Feb 13, 5:16 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 17h 3m
✏️
Status: WO Correction Needed by Diane Patton Feb 13, 9:38 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 4h 22m
⏳ 1.0 business days
🏁
Status: Closed by Horace Barnes Feb 15, 7:32 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 2d 9h
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 17, 1:52 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 18h
⚠️ 5.0 business days
📨
▶
2 Status: Invoice Pending Feb 23, 4:12 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254695

Bottlenecks

Entered
Duration: 34.0 business days (threshold: 4.0 business hours)
Exceeded by 33.5 business days
Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Billing Review
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
Jan 21, 8:00 AM
Created
Dec 5, 1:04 AM
Invoice #
SM-254695

Work Details (3)

Name Type Status Qty Amount Date
WL-03078812 Labor Open 0.75 $56.48 Jan 26, 9:22 AM
WL-03078813 Travel Open 82 $0.00 Jan 26, 9:22 AM
WL-03078814 Travel Open 82 $0.00 Jan 26, 9:22 AM

Details