Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321343 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Dec 5, 2025 → Feb 4, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Invoiced (Feb 4)
✓ SLA Met (85d early)
Dispatch 34.0d
Coordinators 3.5d
Incomplete 2.7d (excluded)
Billing 7.9d
✓ SLA Met
Dispatch
34.0 days
Over SLA
Coordinators
3.5 days
Over SLA
Incomplete (excluded from total)
2.7 days
Billing
7.9 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 4, 2026 (85 days early)
📅
44.0 days Total Age
⏱️
34.0d in Entered Longest Stage
🔄
13 transitions Status Changes
⚠️
43.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 34.0 days stuck in "Entered"
⏱️
Total Delay 43.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
34.0d / 0.5d SLA
Scheduled
3.5d / 2.0d SLA
Closed
9.5d / 1.0d SLA
Billing Review
4.3d / 2.0d SLA
WO Correction Needed
2.6d
Incomplete
2.7d
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/6/26 DPattin - same JC# as other WO JC12551-5405-005069

1.30.26 YC - WO missing checklist placing WO

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321343
Type: Upgrade
Priority: PC
🚨 34.0 business days
👷
▶
3 Technician Assigned Jan 21, 11:50 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 47d 10h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-21T13:00:00.000+0000
⏳ 3.0 business days
⏱️
Labor Added Jan 25, 11:02 PM
Type: Labor
Status: Open
Qty: 0.5
🚗
▶
2 2x Travel Added Jan 25, 11:39 PM
2x Travel Added → Status: Completed
✔️
Status: Completed by Horace Barnes
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 11h, 0m
⚠️ 5.0 business days
💵
▶
2 Status: Billing Review Jan 30, 1:14 PM
Status: Billing Review → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Yecenia Campos
From: Billing Review
To: WO Correction Needed
Duration in Previous: 1m
⏳ 1.0 business days
✔️
Status: Completed by Horace Barnes Feb 1, 7:16 PM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 2d 6h, 0m
⚠️
Status: Incomplete by Fady Messak Feb 2, 1:32 PM
From: Closed
To: Incomplete
Duration in Previous: 18h 15m
⏳ 2.8 business days
🏁
Status: Closed by Horace Barnes Feb 4, 6:16 AM
From: Incomplete
To: Closed
Duration in Previous: 1d 16h
⏳ 3.0 business days
💵
Status: Billing Review by Diane Patton Feb 6, 4:28 PM
From: Closed
To: Billing Review
Duration in Previous: 2d 10h
⏳ 4.9 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 12, 12:11 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 5d 19h
🏁
Status: Closed by Horace Barnes Feb 13, 5:23 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 17h 11m
📄
Status: Ready to Bill by Diane Patton Feb 13, 9:18 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3h 55m
📨
▶
2 Status: Invoice Pending Feb 13, 5:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 12.8 business days
🧾
Invoice Created Mar 3, 7:56 AM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 34.0 business days (threshold: 4.0 business hours)
Exceeded by 33.5 business days
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Billing Review
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
Jan 21, 8:00 AM
Created
Dec 5, 1:04 AM
Invoice #
SM-254032

Work Details (3)

Name Type Status Qty Amount Date
WL-03078533 Labor Open 0.5 $56.48 Jan 25, 11:02 PM
WL-03078578 Travel Open 82 $0.00 Jan 25, 11:39 PM
WL-03078579 Travel Open 82 $0.00 Jan 25, 11:39 PM

Details