Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321347 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Dec 5, 2025 → Jan 26, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 26)
✓ SLA Met (5d early)
Dispatch 35.0d
Coordinators 2.6d
Field Work 0.0d
Billing 0.7d
✓ SLA Met
Dispatch
35.0 days
Over SLA
Coordinators
2.6 days
Over SLA
Field Work
0.0 days
Billing
0.7 days
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 26, 2026 (5 days early)
📅
37.0 days Total Age
⏱️
35.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
39.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 35.0 days stuck in "Entered"
⏱️
Total Delay 39.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
35.0d / 0.5d SLA
Scheduled
2.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
0.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321347
Type: Upgrade
Priority: PC
🚨 35.0 business days
👷
▶
3 Technician Assigned Jan 22, 1:56 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 48d 12h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-22T13:00:00.000+0000
⏳ 2.7 business days
⏱️
5x Labor Added Jan 26, 5:42 AM
Type: Labor, Travel, Expenses
Status: Open
Qty: 1.75, 0.25, 82
✔️
▶
2 Status: Completed Jan 26, 5:47 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Horace Barnes
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Yecenia Campos Jan 30, 1:22 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 7h
⏳ 1.0 business days
📨
▶
2 Status: Invoice Pending Jan 31, 1:58 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 22.0 business days
🧾
Invoice Created Mar 3, 7:56 AM
Invoice Number: SM-252733

Bottlenecks

Entered
Duration: 35.0 business days (threshold: 4.0 business hours)
Exceeded by 34.5 business days
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 5.0 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
Jan 22, 8:00 AM
Created
Dec 5, 1:04 AM
Invoice #
SM-252733

Work Details (5)

Name Type Status Qty Amount Date
WL-03078694 Labor Open 1.75 $0.00 Jan 26, 5:42 AM
WL-03078695 Labor Open 0.25 $56.48 Jan 26, 5:42 AM
WL-03078696 Travel Open 82 $0.00 Jan 26, 5:42 AM
WL-03078697 Travel Open 82 $0.00 Jan 26, 5:42 AM
WL-03078698 Expenses Open 1 $0.00 Jan 26, 5:42 AM

Details