Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321349 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Dec 5, 2025 → Feb 11, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Feb 11)
✓ SLA Met (78d early)
Dispatch 48.0d
Coordinators 1.1d
Field Work 1.1d
Billing 0.9d
✓ SLA Met
Dispatch
48.0 days
Over SLA
Coordinators
1.1 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
0.9 days
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 12, 2026 (77 days early)
📅
49.1 days Total Age
⏱️
48.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
49.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 48.0 days stuck in "Entered"
⏱️
Total Delay 49.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
48.0d / 0.5d SLA
Assigned
1.1d / 0.5d SLA
Completed
1.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321349
Type: Upgrade
Priority: PC
🚨 48.0 business days
👷
▶
2 Technician Assigned Feb 10, 10:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 67d 9h
⏱️
▶
2 5x Labor Added Feb 10, 7:38 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Assigned
To: Completed
Duration in Previous: 8h 44m
⏳ 1.5 business days
🏁
Status: Closed by Raymond Ebanks Feb 11, 7:54 PM
From: Completed
To: Closed
Duration in Previous: 1d 0h
⏳ 2.5 business days
📄
Status: Ready to Bill by Diane Patton Feb 13, 10:52 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 14h
📨
▶
2 Status: Invoice Pending Feb 13, 5:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 39.8 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 48.0 business days (threshold: 4.0 business hours)
Exceeded by 47.5 business days
Assigned
Duration: 1.1 business days (threshold: 4.0 business hours)
Exceeded by 4.7 business hours
Completed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
N/A
Created
Dec 5, 1:04 AM
Invoice #
SM-254032

Work Details (5)

Name Type Status Qty Amount Date
WL-03100105 Labor Open 1 $0.00 Feb 10, 7:38 PM
WL-03100106 Labor Open 0.75 $56.48 Feb 10, 7:38 PM
WL-03100107 Travel Open 15 $0.00 Feb 10, 7:38 PM
WL-03100108 Expenses Open 1 $0.00 Feb 10, 7:38 PM
WL-03100109 Expenses Open 1 $0.00 Feb 10, 7:38 PM

Details