Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321356 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Dec 5, 2025 → Feb 6, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Jan 31)
✓ SLA Met (89d early)
Dispatch 38.0d
Coordinators 3.9d
Billing 1.8d
✓ SLA Met
Dispatch
38.0 days
Over SLA
Coordinators
3.9 days
Over SLA
Billing
1.8 days
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 6, 2026 (83 days early)
📅
46.0 days Total Age
⏱️
38.0d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
42.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 38.0 days stuck in "Entered"
⏱️
Total Delay 42.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
38.0d / 0.5d SLA
Scheduled
3.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
WO Correction Needed
1.7d
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321356
Type: Upgrade
Priority: PC
🚨 38.0 business days
👷
▶
3 Technician Assigned Jan 27, 11:46 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 53d 10h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-27T13:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 4x Labor Added Jan 31, 9:25 AM
4x Labor Added → Status: Completed
✔️
Status: Completed by Horace Barnes
From: Scheduled
To: Completed
Duration in Previous: 3d 21h
🏁
Status: Closed by Horace Barnes Jan 31, 9:36 AM
From: Completed
To: Closed
Duration in Previous: 9m
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 5, 1:22 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 5d 3h
✔️
Status: Completed by Horace Barnes Feb 6, 8:26 AM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 19h 4m, 0m
📄
Status: Ready to Bill by Diane Patton Feb 6, 5:44 PM
From: Closed
To: Ready to Bill
Duration in Previous: 9h 17m
📨
▶
2 Status: Invoice Pending Feb 6, 6:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 44.7 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-253399

Bottlenecks

Entered
Duration: 38.0 business days (threshold: 4.0 business hours)
Exceeded by 37.5 business days
Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
Jan 27, 8:00 AM
Created
Dec 5, 1:04 AM
Invoice #
SM-253399

Work Details (4)

Name Type Status Qty Amount Date
WL-03086374 Labor Open 2 $0.00 Jan 31, 9:25 AM
WL-03086375 Labor Open 0.75 $56.48 Jan 31, 9:25 AM
WL-03086376 Travel Open 82 $0.00 Jan 31, 9:25 AM
WL-03086377 Travel Open 82 $0.00 Jan 31, 9:25 AM

Details